Customer Experience Representative I - ACT Team

TX, United States
Oct 09, 2020
Required Education
Masters Degree/MBA
Position Type
Full time
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on Twitter , Facebook , Instagram , YouTube and LinkedIn .

Job Description

Envision working with energetic colleagues and inspirational leaders. Now, place yourself in that mix; leading discussions, asking the right questions and driving results. All while wearing jeans to work!

Customer Experience Representative I - Facial


"Our team is a fast paced team who wants to create a memorable customer experience by providing excellent service to our internal and external customers. If you are someone who likes to be a team player working with a dynamic company, please join us as a Customer Experience Rep I."

Sincerely, Customer Experience Supervisor

YOU ARE more than just a title, YOU ARE...
  • A Mover and Shaker - You are the first line representative responsible for handling inbound/outbound call inquiries (80-100 calls/day), processing transactions, and act as a subject matter expert.
  • A Critical Thinker - You are responsible for fax and/or email order processing and resolution of issues that may prevent orders from shipping.
  • A Relationship Builder - You foster the growth of a strong customer base through creating positive interactions.

  • Handle a high volume of calls (80-100 /day). Product orders; order status; product returns; returns for credit; delivery status
  • Build bridges. Partner with Sales Representatives and clients to provide exceptional customer experience within designated Service Levels to complete order transactions and other informational follow up
  • Provide white glove customer service. Provide our customers with a seamless, positive experience no matter the need.


  • At least five (1-2) years of customer service experience
  • Experience working with MS Office
  • Attention to detail and the ability to multitask
  • High School Diploma


For this role, we're looking for a team member who is:
  • Excellence Focused
  • Optimistic
  • Inquisitive

Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.