QC Senior Investigator

Sanford, North Carolina, United States
Oct 05, 2020
Quality, Quality Control
Required Education
Bachelors Degree
Position Type
Full time

The position will support the Pfizer Sanford, NC Quality Operations department by performing Quality Control activities associated with clinical and/or commercial product, raw materials, validation, stability and environmental monitoring. Key responsibilities are performing GMP tasks/activities associated with maintaining compliant Quality Control and Stability laboratories; analyzing, interpreting, and trending results/data; creating and reviewing documentation; leading investigations of events/OOS results; acting as a change agent and driving continuous improvement/Operational Excellence/innovative implementations; represents and makes decisions for Quality Control on cross functional teams; leads projects and/or teams providing guidance/training/coaching to junior colleagues; and conducting project management for QC investigations and projects.

For grade level 10, the individual should be able to demonstrate the following:
  • acting safely, knows and follows all EH&S safety requirements for site and QC laboratories; leads safety initiatives and encourages others to act safely
  • displays strong investigative and QC technological orientation
  • expertise with the investigations quality system and able to independently handle several complex investigations and determine associated CAPA with no guidance
  • recognized as a Subject Matter Expert having extensive technical knowledge of assays and instrumentation used within QC
  • reliable to support audits and to expertly review/approve technical content ensuring both scientific merit and compliance to regulatory agency regulations and Pfizer policy and standards
  • excellent effective written and verbal communication and interpersonal skills; established relationships within business lines
  • ability to identify issues, presents complex problems with possible solutions, and actively takes leadership role to resolve or independently resolves complex issues
  • applies discipline's principles, appropriate procedures, and leadership skills to develop action plans and contributes to executing toward individual, team, and project goals
  • expertly solving highly complex mathematical problems and solving situation dependent multifaceted problems using even only ambiguous information
  • at least method 1 trained, yellow belt certified, applies method 1 tools to solve complex issues and determine investigation root cause, implements unique approaches to problem solving, and coaches others to become method 1 certified
  • receives feedback well from management and other colleagues, grows self utilizing feedback and takes accountability for actions and personal development
  • collaborate/independently engage with a wide range of co-workers, customers and management within the Network to gather the input and background knowledge needed to complete assignments
  • consistent correctness and accuracy in tasks, activities, decisions, and documentation; detail oriented behavior
  • good judgment and correct decision making based on expert knowledge of Pfizer procedures, policy and standards; quality systems knowledge; technical experience; and industry guidance / regulatory authority regulations
  • decision making that includes impact awareness on future quality and compliance as well as impact on own work group, department, and site
  • represents Quality Control on site and network teams/forums/summits that support sustaining or improving site or network operations; influences and negotiates with business lines and shares information obtained with Quality Operations
  • influential change agent fostering continuous improvement behaviors in others
  • proactively identifies, takes remedial action, and/or seeks advice when a personal, project, team, department, or Network goal/deliverable is off schedule
  • delivery on large and complex high business impact projects/activities/changes
  • able to holistically review and authorize all laboratory data, and have an extensive overall knowledge of all laboratory operations
  • actively supports training of staff; understands the importance of and mentors and coaches junior colleagues; seeks mentor for self

Individual should have knowledge of US, EU, and ROW cGMP; pharmacopeias; ICH guidelines; analytical chemistry and/or Microbiology techniques and instrumentation, Laboratory Information Management System (LIMS); Global Quality Tracking System (TrackWiseTM application); Microsoft Office™ applications specifically Word, Excel, and PowerPoint; statistical software such as JMPTM and MinitabTM; Lean Six Sigma concepts; Lean Labs; project management tools including stakeholder management; formal Quality Change Control, Investigations, and Documentation systems, and Quality Risk Management especially risk assessments.


Responsible for knowing, understanding and acting in accordance with Pfizer's values

Responsible for leading laboratory investigations for events and OOS results per Pfizer procedures and regulatory guidelines. Conducts investigations using the DMAIC methodology. Collaboration with cross functional group and QA to determine root cause and CAPA. Analyzes and interprets QC data/information. Collaborates for Pfizer Human Performance evaluation portion of investigations. Prepares/writes investigation in electronic system (QTS), assigns commitment for CAPA and action items. Collaborates with reviewers and approvers for investigation closure by assigned due dates.

Performs tasks associated with maintaining and improving cGMP compliance for Quality Control. Attends Pfizer Integrated Management Excellence (IMEx) meetings inputting information/variances in appropriate electronic system (e.g. Digital Operations Center).

Responsible for reporting issues to management and leading issue resolution or independently resolving issues

Responsible for appropriate design and review of GMP documentation (GMP records, documents for regulatory filings, investigation documents, training records etc.) and ensuring adherence to regulatory agency requirements, ICH guidelines, Pfizer standards, policies, and values.

Serves on cross functional teams to represent Quality Operations and facilitate communications and activities/projects between Quality Operations and site departments and/or Network. Serves as technical SME for the QO in these interactions and makes decisions on Quality Operations behalf.

Responsible for initiating, leading a working groups and/or manage projects/changes to accomplish change activities/project deliverables and whole projects; responsible for prioritization and associated timely completion of activities/deliverables and/or project timelines

Trains junior colleagues and may develop training plans and/or oversee training activities for groups.

Responsible for assessing existing situations and suggesting continuous improvements to increase compliance and innovation.


The minimal education and experience is as follows:
  • BS/BA Degree in Science/related field or equivalent experience
  • 5 years investigation experience in pharmaceutical industry or equivalent experience

Ability to lift 30 lbs, stand for 2 to 3 hours at a time, sit for 2 to 3 hours at a time, walk long distances and bend to obtain items from lower shelving/cabinets

Intellectual capability to perform complex mathematical problems and perform complex data analysis.

Work schedule is primarily weekdays and may include weekend days with first, second, and/or third shift hours as appropriate for assigned tasks/activities.

Limited travel for the position; no more than 15% traveling.

  • Last Date to Apply for Job: 19 October, 2020
  • Eligible for Employee Referral Bonus

Sunshine Act

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EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Quality Assurance and Control