Contract - Medical Affairs Operations Manager

San Francisco, CA, United States
Oct 02, 2020
Biotech Bay
Required Education
Bachelors Degree
Position Type
Full time

Job Summary:

This role is a key member of the Medical Affairs operations team reporting to the Director of Strategy and Operations, Medical Affairs. The individual will be accountable for providing system and operational support to the department to ensure business process compliance. The MA Operations Manager will also provide project coordination / management support to ensure milestones and deliverables are met, and that program activities are well executed and managed.

Essential Duties and Responsibilities:
  • Veeva Promomats System Support
    • Med Affairs System Coordinator & Administrator for content submissions, review, approval and distribution
    • Set up new accounts, train new hires on navigating the system
    • Support integration with CLM, CRM as well as external parties including call centers and partners
    • Support expansion and upgrade activities, as needed
  • Maintain multiple Medical Affairs Systems - existing and new
    • Maintain relationship with system vendors
    • Manage system updates, QC, Testing
    • Train new hires on systems and processes
    • Support department in implementation of new systems
  • Business process support and optimization
    • Support operational / business processes, governance and committee structures via documentation, training and meeting management
    • Assist with improvement projects to support company growth
  • Project Planning & Metrics
    • Creates and maintains project plans utilizing planning tools
    • Tracks and reports department deliverables (KPIs, metrics, goals)

  • 2-5 years previous biopharma industry experience inclusive of operations responsibilities
  • 2 years of experience with Veeva systems (or similar system) preferred
  • Experience working in a regulated environment and supporting compliance requirements
  • Strong expertise with navigating systems, software
  • Ability to work well in a virtual environment
  • Zoom, MS Teams, Outlook experience
  • Efficient meeting management
  • Project Management experience is preferred
  • High energy level, personal productivity and commitment
  • Strong written and oral communication skills with ability to communicate to external customers. Familiarity with healthcare provider communications is desired

Fit with GBT culture:
  • Ability to build strong relationships with co-workers of various backgrounds and expertise
  • Values-based leadership consistent with GBT's Core Values
  • Excitement about the vision and mission of GBT
  • Flexibility
  • Integrity

NOTE: This position summary is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Global Blood Therapeutics is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or any other characteristic protected by law.