Associate Director, Commercial IT Solutions

San Francisco, CA, United States
Sep 29, 2020
Biotech Bay
Required Education
Masters Degree/MBA
Position Type
Full time

Position Summary:

The Associate Director, Commercial IT Solutions role will provide leadership in implementing modern commercial, patient services and medical affairs solutions across a dynamic and growing biotechnology company. Responsible for strategic and operational leadership for applications supporting business processes including: CRM, customer master, aggregate spend, case management, data warehouse and digital and analytical capabilities. This role will be responsible for business requirements analysis, selection, implementation, and vendor management and will be the key liaison who will work with the Commercial organization to deliver business process automation and technical solutions to meet the needs of the Commercial team. This role will also support all G&A functions at GBT.

The ideal candidate has a solid technical background, is well organized, independent and possesses a "can-do" attitude. They must understand the importance of excellent customer service via collaboration and partnership with colleagues in the Commercial organization.

Essential Duties and Responsibilities:
  • Provide leadership, vision, and direction for commercial IT to foster a business-oriented culture to ensure alignment and contribution to the company and functional goals and objectives.
  • Lead the development of the commercial IT strategy and roadmap and ensure the teams integration with the overall IT and enterprise strategic plans through coordination with the Senior Director, Enterprise Applications, the VP of IT and other IT leaders.
  • Direct the commercial IT vendor management strategy to make the most effective use of available internal, contract, and external service provider resources and provide management oversight for strategic partner relationships and vendor contracts.
  • Foster innovation and creative solutions to the meet opportunities within the commercial organization and respond with agility to changing commercial business priorities.
  • Adherence to budget and demonstration of efficiency initiatives with positive budget impact both within the business and IT
  • Ensure key strategic IT programs are delivered and implemented within agreed and scheduled timelines and adhere to IT quality standards
  • Ensure proper implementation of standards, policies and systems platforms
  • Identify and communicate risks, and propose and implement appropriate action
  • Establish/maintain relationship with Commercial stakeholders, internal technology teams and external technology vendors
  • Drive and implement strategies that leverage technology and partner closely with senior Commercial leaders to align information technology with organizational goals
  • Develop user requirements and vendor/software selection criteria for Commercial and G&A software and technology solutions
  • Define process for monitoring and updating solutions based on internal and external insights, market evolution, and changes in brand strategy
  • Prioritize, oversee, and manage portfolio of IT projects in support of Commercial business goals
  • Support information and data requirements for the Commercial teams while managing compliance requirements
  • Identify opportunities for operational efficiency
  • Contribute to the success of the business and assist in improving the overall customer experience within the team
  • Establishes/maintains relationship with G&A stakeholders, internal technology teams and external technology vendors. 
  • Drive and implement strategies that leverage technology and partner closely with senior G&A leaders to align information technology with organizational goals.
  • Collaborate with Legal and Compliance departments in development and implementation of compliance initiatives.

  • Bachelor's Degree in Computer Science/Business Administration or an equivalent level of education and comparable experience
  • 10+ years of industry experience in commercial Biotech, Pharma or Life Sciences Company
  • 8 years of Biopharmaceutical Commercial IT relationship management experience
  • Experience in leading IT implementations to support pharmaceutical product launches for a commercial organization.
  • Experience managing IT services and solutions related to sales operations, marketing, digital marketing, medical affairs, sales data analytics, and patient services.
  • Experience developing relationships with and ensuring the appropriate participation of key client stakeholders and client executives
  • Experience with full software development life cycle in regulated environment (FDA, GxP, HIPAA, SOX, GDPR and other data privacy, computer system validation, a plus)
  • Experience in developing strategic system roadmaps
  • Experience with Veeva, or similar technology platforms is highly preferred
  • Deep understanding of data management/MDM concepts and analytics platforms, tools and technologies
  • Extensive knowledge of Cloud Systems in a Life Sciences Environment
  • Strong background in Agile software development methodology is preferred
  • Experience ensuring compliance to SOX requirements, GxP compliance and validation processes and procedures
  • Exceptional vendor management skills
  • Ability to manage multiple projects, activities and tasks simultaneously
  • Strong communication and interpersonal skills
  • Ability to work in a small, fast-paced IT team
  • Highly motivated with the ability to drive results
  • Ability to distill technical concepts and present to a non-technical audience
  • Accuracy and responsibility, ability to work with minimal supervision
  • Ability to occasionally work after hours
  • Excellent time management, communication, written and customer service skills
  • Excellent analytical, troubleshooting and decision-making skills

Fit with GBT culture:
  • Ability to build strong relationships with co-workers of various backgrounds and expertise
  • Ability to function at a high level in a team setting whether leading the group or acting as an individual contributor
  • Values-based leadership consistent with GBT's Core Values
  • Excitement about the vision and mission of GBT
  • Flexibility
  • Integrity

NOTE: This position summary is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Global Blood Therapeutics is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or any other characteristic protected by law.