Systems Analyst 1 - Site

Overview

Ready to join a team committed to developing and commercializing gene therapies for patients and families devastated by rare neurological genetic diseases? Since 2013, Novartis Gene Therapies (formerly AveXis) has had one focus: bringing change to those devastated by genetic diseases.

The Novartis Gene Therapies culture embraces this mission. As a compassionate and dedicated team, we are enthusiastic about the science behind our work and finding answers to difficult questions. We are dedicated to communities affected by rare diseases, and these patients and families are the motivation for everything we do.

We have built a team with exceptional depth of experience, unified by a common vision; to develop gene therapies with the potential to positively impact the lives of the patients and families devastated by rare and life-threatening neurological genetic diseases. Though we are proud of what we have achieved to date, we remain relentlessly focused on making that vision a reality.

This Systems Analyst 1 - Site is responsible for supporting specialty-computing systems in Good Manufacturing Practice (GMP) areas that enable the company to fulfill its mission. Specialty computing support primarily includes local on-site support but can also include remotely supporting end users at other AveXis locations and/or working off-hours to meet the needs of 24x7 operations. The Systems Analyst is a highly motivated individual with the initiative to resolve problems rather than treat symptoms and collaborate with Quality Assurance to maintain GMP compliance of the systems.

Responsibilities

• Provide end user support for all specialty hardware and software in GMP areas including Windows 7/10 PCs, handheld computers/scanners, label printers, tablets and other devices as required. Generate and maintain PC images and configuration for these devises.
• Identify, document, and resolve complex incidents and service requests for hardware devices, software applications, or network systems including multi-function devices in GMP areas.
• Support data integrity assessments and validation activities for various GMP systems.
• Take part in root cause analysis and/or play a lead role in recommending system or process enhancements or other appropriate actions to improve productivity and compliance of GMP IT systems.
• Conduct interviews and perform analysis to create project charters to make a business case for suggested projects.
• Collect project performance data for all ongoing projects to report to leadership. Act as lead on projects as needed.
• Provide a high level of customer service through clear communications, expectation setting and follow-up until technical or business process issues are resolved.

Qualifications

• Bachelor's degree in Computer Science/Information Technology or related field, or equivalent knowledge and experience.
• Minimum of 5 years of experience in a customer-facing role supporting IT hardware, software, and peripherals. Preferably at least one year supporting IT systems in a GMP environment.
• Strong analytical skills with a demonstrated ability to analyze technical issues.
• Experience working in GMP laboratories and manufacturing suite environments and following gowning and procedural protocols.
• A first-class level of customer service ensuring all customers receive timely, efficient and effective problem resolution.
• Excellent verbal and written communication skills with the ability to communicate effectively with both technical and non-technical colleagues at all levels in the organization.
• Must be detail-oriented, organized, and thorough to ensure support of our regulated environment.
• Experience with manufacturing, warehouse and/or laboratory IT technology (e.g., bar code readers, label printers and tablet technologies) a plus.
• Desired Certifications: MCSA Windows 10, CompTIA A+/Security+/Network+.

The level of this position will be based on the final candidate's qualifications.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Novartis Gene Therapies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, national origin, genetics, disability, age, sexual orientation or veteran status. #LI-MG1