Line Manager, Electronic Clinical Outcomes Assessment Operations Specialist (eCOA Ops Specialists)

Princeton, NJ, United States
Sep 25, 2020
Required Education
Bachelors Degree
Position Type
Full time
At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science.In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Responsibilities involve a combination of execution and oversight, dependent on the sourcing model, to ensure deliverables and may include, but are not limited to, the following:

  • Line Manager for a team of eCOA Ops Specialists
    • Manage direct reports' work assignments.
    • Contribute to resource allocation decisions, taking into account strategy to ensure best fits for work assignment
    • Partner with direct reports to create and monitor career development plans
    • Manage performance including check-ins and year-end activities
    • Identify individual development needs and coach for success
    • Contribute to compensation decisions
    • Oversee onboarding process including task-specific training

  • Member of Department Leadership Team
    • Collaborate with Line Manager colleagues to develop and enhance department processes (as appropriate)
    • Share Lessons Learned relative to people management or process
    • Lead or contribute to development of new processes and Continuous Improvement efforts within the greater Clinical Operations or BMS organizations eCOA (Electronic Clinical Outcome Assessment) SuperUser Network/COAM (Clinical Outcomes Assessment Management) representation)
    • Member of the eCOA governance structure at the OSC (Operations Steering Committee) and OMC (Operations Management Committee) levels
    • Update training requirements and documentation as processes are updated

Degree Requirements

Bachelor's Degree Required

Experience Requirements

5+ years of pharmaceutical, biotech, data/information technology experience preferably in the area of clinical trial, data or technology management
  • Experience in line management (talent identification, development, coaching, performance management) and resource allocation preferred
  • Knowledge of GCP/ICH guidelines, regulations and BMS procedures/policies
  • Ability to analyze and interpret complex issues and propose solutions
  • Experience with team collaborations and driving innovation
  • Project Management and planning skills
  • Ability to effectively respond to regulatory trends, internal audits, inspection activities including root cause analysis/Corrective Action/Preventive Action (CAPA) plans for any findings

Key Competency Requirements

Project/change management, coaching skills, effective oral and written communication, resource allocation, leadership presence. Enterprise mindset and able to connect key principles or people to produce refined concepts and processes.

Travel Required


Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.