Senior Analyst, IT Commercial Applications

The Senior IT Analyst will serve as a business partner and application expert in delivering technology and providing operational support for Avanir's related business applications and business functions. Primary job duties will include collecting, documenting and analyzing technical/ requirements; identifying, implementing and qualifying technology solutions; supporting effective application lifecycle management, executing change controls and operationally maintaining business applications.

The position will be primarily responsible for business application management for the assigned Avanir's business functions include but not limited to R&D, Commercial, HR, Finance, Supply Chain, Sales & Marketing area, etc., while also supporting technologies across Avanir's Information Systems, as necessary.

Successful candidates are expected to have technical expertise, knowledge and hands-on experience supporting IT capabilities and applications for the R&D, Commercial, and/or G&A divisions of companies within the pharmaceutical, biotech or medical devices industries. In addition, the candidate will have demonstrated experience working with cross-functional services groups, including IT, Quality Assurance and Project Management to ensure successful business alignment, application integration, solution delivery, technology architecture, GxP compliance, application maintenance & operational support, and IT security that meet or exceed the quality standards and compliance requirements expected within the pharmaceutical industry.

Essential Job Functions:

• Provide IT expertise to support the delivery and operation of technology solutions for Commercial business functions. Primary focus will be setting up and maintaining business applications for CRM, Alignment, Incentive Compensation, Inside Sales and Marketing.
• Contribute to user requirements specification, design specification, system and business configuration, system build, validation plan and report, test script development and execution, technical manuals, user training, system release to production and transition to operation. Qualified candidates will demonstrate strong hands-on experience and technical expertise in the following areas:
  • Requirements : Participate in project initiation process. Understand business process modeling techniques; Develop concept/domain model, process flow and data flow diagrams; Collect and document business needs, use cases and requirements. Develop User Requirements Specification.
  • Architecture and Design : Have an understanding of enterprise architecture and system design principles. Able to contribute to the evaluation of design options including design elements related to UI/UX, System Integration, Data Reporting, etc. based on industry standards and best practices. Develop & document Configuration or Design Specification.
  • Implementation : Partner in and potentially lead the delivery of technology solutions per business requirements. Coordinate resolution of technical issues and ensure application meets the intended use, with quality and efficiency.
  • Testing and Validation : Have a solid understanding of Systems Development Life Cycle methodologies. Participate in risk and impact analysis of new applications or components to business processes/operations, and changes to existing applications or components according to Avanir policies & procedures, and regulatory compliance requirements.
  • Release : Create technical manuals, training materials, provide user trainings in conjunction with functional partners in preparation for operational release. Support application upgrades and prepare Release memos and communications.
  • Operation : Work with internal & external groups to manage the overall clinical systems maintenance and operational support. Coordinate effort, and engage appropriate stakeholders, users and vendor staff to manage application maintenance needs, product releases, service requests, incidents, problems, and change controls.
• Communicate effectively with supervisors, peers, project managers, and stakeholders.
• Must have strong work ethic, trust, integrity and accountability.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education/Qualifications:

• Bachelor's degree in Information Technology, Engineering or related scientific, technical or business field.
• 3+ years of relevant work experience in an Information Technology role in pharmaceutical/biotech/medical devices industry supporting Commercial IT applications.
• Strong interpersonal, analytical and problem-solving skills. Excellent written and verbal communication skills.
• Exceptional customer service focus and perspective. Must be well organized, flexible and responsive with the ability to handle multiple tasks simultaneously.
• Demonstrated experience with System Development Life Cycle (SDLC) is required and an understanding of GxP Computer System Validation (CSV) is preferred.
• Experience supporting Veeva, SFMC, Commercial Data warehouses and other SaaS based applications is preferred.
• Experience with Software as a Service (SaaS) based applications is preferred.
• Proficiency with MS Office (e.g., Outlook, Word, Excel, PowerPoint, Visio, etc.).
• Core competencies for this role include:
  • Adapt to Change - demonstrate Organizational Awareness, Self-Awareness, Proactivity and Learning Agility
  • Work Collaboratively - embody Teamwork, influence without authority, and demonstrate Technical Expertise
  • Apply Judgment - effectively leverage Prioritization, Problem Solving and Decision-Making skills to achieve superior results

Physical Requirements:

This position primarily works in an office environment. It requires the ability to sit or stand for long periods of time and frequent walking. Daily use of a computer, phone, office equipment and other computing and digital devices is required. May be required to stand for extended periods when facilitating meetings or walking in the facilities. Some local travel may be necessary, so the ability to travel by plane, operate a motor vehicle and maintain a valid Driver's license and/or effectively navigate public transportation is required. While performing the responsibilities of the job, the employee must be able to read and respond to interoffice communications as well as effectively participate in meetings. The employee is often required to sit and use their hands and fingers, to lift up to 20 lbs., pull, push, carry, handle or feel. The employee is required to carry, handle items, reach with arms and hands, to stoop, kneel, or crouch; talk or hear. Mental demands may require prolonged concentration, reading comprehension, understanding and interpretation of concepts, ideas and philosophies. The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described unless such accommodations would cause Avanir an undue burden.

Work Environment:

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job unless such accommodations would cause Avanir an undue burden. While performing the duties of this job, the employee is occasionally exposed to moving carts, mechanical equipment (copiers, computers, coffee machines) and vehicles. May be subject to smells and odors. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.

EEO Statement:

As an equal opportunity employer, Avanir Pharmaceuticals is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, ancestry, disability, pregnancy, religion, genetic information, sexual orientation transgender status, gender identity, marital status, military or veteran status, or any other characteristic protected by federal, state, or local law. All Avanir Pharmaceuticals employees, officers, principles, agents, and representatives are expressly prohibited from engaging in unlawful discrimination. Consistent with federal, state, and local requirements, Avanir Pharmaceuticals will reasonably accommodate any qualified individual with a disability if such accommodation would allow the individual to perform the essential functions or the job, unless doing so would create an undue hardship.

Avanir Pharmaceuticals shall abide by the requirements of 41 CFR-60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities.