Senior Manager, Market Access & Specialty Pharmacy Operations

Deerfield, IL, United States
Sep 23, 2020
Required Education
Bachelors Degree
Position Type
Full time
At Lundbeck, we are tirelessly dedicated to restoring brain health so every person can be their best. Headquartered in Copenhagen with a U.S. home office in Deerfield, Ill., Lundbeck is the only global biopharmaceutical company focused solely on brain diseases. Our legacy in neuroscience goes back seven decades and we have a long heritage of innovation. Lundbeck has developed and commercialized some of the world's most widely prescribed therapies for psychiatric and neurological disorders. Today, we remain uncompromisingly committed to improving the quality of life for people impacted by brain disorders. Lundbeck is unique from other biopharmaceutical companies in that we are 70 percent owned by a research-focused foundation. We have a deep and productive pipeline, and we continue to bring forward symptomatic therapies to help people live better lives, while simultaneously pursuing disease-modifying treatments.

The Senior Manager, Market Access and Specialty Pharmacy Operations will be responsible for the day-to-day oversight of Lundbeck's contracted specialty pharmacies to ensure contract compliance and optimal performance across the assigned portfolios. The individual in this role will collaborate with cross-functional partners to identify opportunities to enhance and implement enhanced specialty pharmacy programs that support the brand strategy and reduce real and perceived patient access barriers. This individual will liaise with the National Trade Account Executive, to ensure the seamless implementation and pull through of the market access tactics across the specialty pharmacy channel.

  • Serve as the primary owner for programs across all contracted specialty pharmacies (SP) on implementation of contracted programs, including day-to-day operations and performance management
  • Lead the planning, tracking and implementation of specialty pharmacy programs by serving as the business unit liaison with internal cross functional teams and externally as appropriate
  • Liaise with Lundbeck Business Insights team to develop analytics and KPIs and quarterly business review's (QBRs) to manage specialty pharmacy performance against contract deliverables
  • As needed (daily/weekly/bi-weekly), conduct conference calls with SP Program managers to review service performance and specialty pharmacy operations.
  • Innovates on and drives continuous improvement and program enhancements to meet brand objectives.
  • Collaborates with National Trade Account Executive to gather insights from SPs, deploy programs and monitor contract performance and quality
  • Monitor and communicate payer trends to Lundbeck Payer team as reported by SPs.
  • Support access with creation of SP tools required for pharmacy use or for internal training or HCP/ patient use
  • Actively participate in QBR meetings or other critical meetings with National Trade Account Executive to ensure a connection between the service and business objectives
  • Works with training counterpart to develop training and pull-through tactics for the sales organization
  • Collaborates with legal and compliance for concept reviews and leads materials through legal and regulatory review process
  • Contributes to Brand planning as it relates to critical success factors that may be supported by SP interventions
  • Represents program performance in scheduled Brand reviews and sales meetings
  • Liaises with the data operations team to support organizational data requirements available through the specialty pharmacy programs

  • Accredited Bachelor's Degree
  • 7+ years of sales, marketing or other relevant commercial or analytical experience
  • 3+ years of experience developing or managing Market Access programs in the pharmaceutical / medical / healthcare industry
  • Experience managing Specialty Pharmacy programs
  • Vendor management experience
  • Working knowledge of patient services programs
  • Strong problem-solving skills
  • Able to understand complex operational flows and interdependencies
  • Sound decision-making, which ensures that solutions meet cross-functional / business needs (e.g., consider legal, regulatory and/or compliance implications)
  • Effective communication and relationship building / management skills
  • Strong analytic capability
  • Able to influence without authority
  • Able to challenge others and hold them accountable
  • Able to plan and organize work, and multiple, simultaneous tasks

  • Prior experience with Neurology and Psychiatry products, and any of the following: pharmaceutical sales, sales management, marketing, brand analytics, account management, customer service or experience through employment by a specialty pharmacy distributor or market access provider
  • Medical benefit experience.

  • Willingness/Ability to travel up to 35% domestically. International travel may be required.

Lundbeck is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify.

Lundbeck is a global pharmaceutical company specialized in brain diseases. For more than 70 years, we have been at the forefront of neuroscience research. We are tirelessly dedicated to restoring brain health, so every person can be their best.

Millions of people worldwide live with brain diseases, and far too many suffer due to inadequate treatment, discrimination, a reduced number of working days, early retirement, and other unnecessary consequences. Every day, we strive for improved treatment and a better life for people living with brain diseases - we call this Progress in Mind.


Our approximately 5,800 employees in more than 50 countries are engaged in the entire value chain throughout research, development, production, marketing, and sales. Our pipeline consists of several R&D programs, and our products are available in more than 100 countries. We have research centers in Denmark and the US, and our production facilities are located in Denmark, France, and Italy. Lundbeck generated revenue of DKK 17 billion in 2019 (EUR 2.3 billion; USD 2.6 billion).

For additional information, we encourage you to visit our corporate site, and connect with us on Twitter at @Lundbeck and via LinkedIn.