Associate Director, Clinical Training - Interventional Glaucoma

Denver, CO, United States
Sep 18, 2020
Required Education
Bachelors Degree
Position Type
Full time
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on Twitter , Facebook , Instagram , YouTube and LinkedIn .

Job Description

The Associate Director, Clinical Training position ('Clinical Trainer') is responsible for executing approved clinical training on eye care drug delivery systems and devices for the Interventional Glaucoma sales teams. This position works in collaboration with the Sales Training Team to develop clinical expertise of Allergan Sales Reps and provide clinical training for Eye Care Providers (ECPs) in a variety of practice settings. The Clinical Trainer ensures the highest levels of device and procedure-specific clinical support, advancing a market leading clinical training platform, expanding an effective user base, and delivering exceptional levels of customer service.

In addition to evaluating clinical knowledge of Sales Reps, t he Clinical Trainer serves as the primary point of escalation for complex clinical cases and questions, coordinating higher level internal and/or peer-to-peer support as needed, ensuring appropriate clinical policies, procedures, and reporting systems are applied in a compliant manner consistently across the product field teams. The Clinical Trainer supports national, regional and local conferences as needed.


Deliver Best-in-Class Clinical Training and Support for Drug Delivery Systems and Surgical Devices
  • Train Allergan sales representatives, contributing to the development of a cohesive team of product-specific subject matter experts with an unparalleled level of competence and credibility. This training will enable product representatives to:
    • Guide physicians through novel clinical and/or surgical procedures they may have never performed;
    • Guide surgeons through the management of a range of possible procedural troubleshooting scenarios and/or intraoperative complications;
    • Guide surgeons through the postoperative management (where relevant) of an unfamiliar procedure for both routine and complex cases;
    • Document surgeon training progress and completion in compliance with Allergan policy and any applicable regulatory requirements;
    • Monitor, document and ensure swift progression of physicians through the training process.
  • Evaluate and provide feedback on training progress and clinical knowledge of Allergan product representatives to appropriate management and leadership.
  • On an as-needed basis, deliver clinical training to physicians in private and institutional practice settings to back up and support Allergan product representatives.
  • For at least the first 12 months, 80% of training effort will be devoted to drug delivery and 20% to surgical device

* Variable time and effort on these training duties depending upon hiring cycles and training tempo

Academic Institutions and KOL Relations

  • Support the development of a platform for Allergan integration within residency and fellowship programs at academic institutions.
  • Deliver clinical training to attending physicians, residents and fellows.
  • Manage key opinion leaders and top target customer relationships directly and through the field team interaction:
    • Assists broader commercial team with CORE, advisory boards, wet labs, and other training opportunities.

* Variable depending on company strategy, hiring cycles and training tempo noted above

Support Peer-to-Peer Support Initiatives

  • Serve as the primary point of escalation and support for complex clinical cases, coordinating support with peer-to-peer expertise as needed, and ensuring timely response to customer requests for additional clinical support and guidance.


Planning, Execution and Support of National, Regional and Local Conferences

  • Participate in the planning and coordination of Ophthalmology Congresses, CME courses and marketing initiatives in conjunction with the field team. This includes, venue selections, hardware procurement, on-site event setup and hands-on physician training.


Ad hoc Assignments

  • Support position-relevant, ad hoc projects and 'stretch' assignments as directed by Supervisor.



Education and Experience
  • Bachelor degree or equivalent combination of experience and education required.
  • Broad knowledge of the Ophthalmic Medical Device & Pharmaceutical Industries.
  • Five or more years of direct ophthalmic surgical device training and support management experience.
    • Experience in medical/surgical glaucoma is highly beneficial, but not required
  • Experience and knowledge with/in:
    • The surgical theater tactfully guiding surgeons through a new and unfamiliar procedure
    • Inner working of a physician's practice and health care delivery system,
    • Developing successful physician and practice stakeholder relationships
    • Surgical training and support force deployment and training scheduling.

Essential Skills and Abilities:
  • Ability to:
    • Immerse themselves into a new technology and quickly become product and procedure-specific subject matter experts.
    • Guide surgeons through the learning curve of a novel procedure and postoperative care as described in the Key Duties and Responsibilities section above, and to train team members to do the same.
    • Communicate in a knowledgeable, confidence-inspiring way
    • Communicate in a way that achieves surgeon compliance with approved procedures and guidance, while remaining deferential to surgeon clinical judgment and experience;
    • Lead and function effectively in a high-performance team; provide constructive feedback and coaching to motivate improvement in employee performance.
    • Coach and develop others using analytical decision-making and results-oriented skills.
    • Manage and prioritize workload, multi-task and manage a diverse mix of issues, responsibilities and challenges.
    • Communicate scientific/clinical features and benefits of a product.
  • Exhibits:
  • Confidence in product knowledge, yet deferential to the clinical judgment and experience of the surgeon.
    • Strong analytical and problem resolution skills,
    • Exceptional organization skills.
    • High degree of flexibility in adapting to a rapidly changing environment.
  • Demonstrated (proven) experience:
    • Interpersonal and client relationship skills,
    • Using IT automation, applications and mobile devices, and
    • Working within multi-culture environments.
  • Able to travel up to 65% of time. Valid driver's license.

Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.