Communications Lead, Customer Operations

TX, United States
Sep 17, 2020
Required Education
Bachelors Degree
Position Type
Full time
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on Twitter , Facebook , Instagram , YouTube and LinkedIn .

Job Description

Envision working with energetic colleagues and inspirational leaders. Now, place yourself in that mix; leading discussions, asking the right questions and driving results. All while wearing jeans to work!

Communications Lead, Customer Operations (Austin, TX Site)

YOU ARE more than just a title, YOU ARE...
  • An Organized Innovator. You are responsible for supporting AbbVie and Allergan products and processes. The Communication Lead serves as the pivotal point to ensure information is provided to all stakeholders in a clear format and needed intervals, for Customer Operations, the Austin Site, and beyond.
  • A People-Driven Leader. You must have excellent communications skills, and outstanding organizational and interpersonal qualities. This person needs to be able to take initiative and identify what information is needed, how it should be broadcast, and ensure content and design of highest quality.
  • A Collaborative Communicator. This person will work closely with the VP of Customer Operation, the Strategy Project Management team, and the Site Leadership.

  • Effectively lead the gathering and preparation of information for communications to employees and leadership at the Austin site, external Allergan and AbbVie employees and leadership, and external customers.
  • Serve as first point of contact for Customer Operations and Austin site communication needs.
  • Works with stakeholders and prepares PowerPoint presentations for Town Halls and other larger presentations, and hosts both virtual and live events.
  • Works with stakeholders and assists with Quarterly Business Review presentations and Strategy communications.
  • Leads the gathering of articles and media for the Austin Quarterly Newsletter, and works with the vendor for publication
  • Works with stakeholders and manages the Austin SharePoint Portal, including the Site Events Calendar.
  • Works with stakeholders and assists with adding content to office communication monitors.
  • Participate in Customer Operations and Austin Site meetings , as needed.
  • Works with the Austin Chamber of Commerce to both share updates to the ACC as well as gather information from the ACC to share with the Austin site.
  • Has knowledge of, and drives the continuous improvement of, all aspects of the Austin site communication processes.
  • Provides solutions for everyday communication issues
  • Maintains knowledge of current programs and provides communications as needed.
  • Proactively seeks ways to improve the communication within the Austin site as well as with other Allergan and AbbVie sites.
  • Survey communication needs and manage metrics on communication success.
  • Ensure all various stakeholders are clear on where various information and communications are available.
  • Manages relationships with external communications vendors.
  • Perform other related duties as assigned.


  • Excellent verbal and written communication skills and communicates clearly and professionally.
  • Strong ability to multi-task and prioritize with excellent organizational skills.
  • Ability to define problems, collect data, establish facts, draw valid conclusions and report on findings.
  • Must be able to analyze and interpret KPIs (Key Performance Indicators), review and draw conclusions from various databases.
  • Exercises judgment and acts independently within appropriate limits of authority.
  • Strong working knowledge of Microsoft Office, especially PowerPoint and SharePoint.
  • Bachelor's degree or equivalent combination of education and experience
  • A minimum of 8 years related communication experience
  • Professional experience with PowerPoint, SharePoint, and other communication tools


For this role, we're looking for a leader who is:
  • Excellence Focused
  • Optimistic
  • Open and Authentic


Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.