Medical Information Manager III

San Francisco, CA, United States
Sep 17, 2020
Biotech Bay
Required Education
Bachelors Degree
Position Type
Full time
Position Overview

Nektar has an exciting opportunity for a Medical Information Manager III to join their Medical Affairs team.

The Medical Information Manager III is a core member of the Medical Information team within Medical Affairs. Responsible for providing accurate, timely, unbiased and up-to-date medical and scientific information to internal and external customers. Responsible for monitoring and posting Nektar's clinical trial records on clinical trial registries globally. Additionally, this role helps develop medical response documents and scientific engagement tools. Supports conference related activities and, as necessary, may support broader activities in Medical Affairs, including Medical Education. Assists in executing Medical Information initiatives as part of the Medical Affairs product launch strategy. This role interfaces with Scientific Communications, Medical Affairs Operations, Field Medical, Clinical Operations and Clinical Development. Carries out this role in accordance with departmental SOPs, corporate policy and other legal and regulatory requirements. This position contributes to and supports the company's research and development efforts to create high value therapeutics to address unmet medical needs.
  • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises good judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.
  • Maintains a thorough knowledge of company products, clinical environment, and medical procedures.
  • Responds to customer inquiries, verbal and written, to ensure focused and balanced clinical and scientific information on Nektar's clinical and commercial products in accordance with all federal regulations.
  • May conduct literature searches as part of developing responses to unsolicited questions. Acts as a key source of medical and product information to internal and external inquiries.
  • Develops various documents such as standard and custom response letters in response to unsolicited inquiries on Nektar's clinical and commercial products.
  • Responds to study inquiries on clinical trials in the prelaunch environment.
  • Maintains and supports the Medical Information database in VEEVA Vault.
  • Monitors and posts Nektar's clinical trial records on clinical trial registries globally.
  • Assists in developing and maintaining frequently asked questions (FAQ).
  • May assist in the review, fact-checking of data points, and assessment of appropriateness of references cited in materials submitted to the Medical Review Committee.
  • Supports medical information booth activities both during preparation for and during professional scientific meetings/medical congresses; Serves as a medical information resource at scientific meetings and staff medical information booths.
  • May work with the Medical Science Liaison Team to develop post congress Scientific Intelligence reports.
  • Assists in training field Medical Science Liaisons on medical information procedures and medical booth training at medical congresses.
  • Assists field Medical Science Liaisons on medical information related requests.
  • May assist in the development of content and programs to be used for education of internal stakeholders. This may include development of training materials on oncology products, products in development, associated therapeutic areas, and disease states.
  • May assist in the execution of product launch strategies to ensure Medical Information launch readiness.
  • Responsible for updating and maintaining the Medical Information page of the Medical Affairs internet site together with the Associate Director, Medical Affairs Operations.
  • May assist in training call center specialists close to and after product launch.
  • Manages the daily working of the call center (vendor management), and answers escalated inquiries after product launch.
  • Responsible for working closely with Nektar's internal functions, such as Regulatory Affairs, Clinical Operations, Clinical Development, Marketing, and Business Development, IR/PR as needed.
  • May support broader activities in Medical Affairs, including Medical Education.
  • Other duties as assigned.
A minimum of a Bachelor's degree in a scientific discipline is required; equivalent experience may be accepted. An advanced degree in Life Sciences (MS/PhD/PharmD) preferred. A minimum of 5+ years relevant clinical science/medical affairs experience is required. Experience in Medical Information is preferred. The experience can be in a medical communications agency, pharmaceutical company, clinical experience or a combination.
  • Oncology experience desired.
  • Excellent written and verbal communication skills are required.
  • Ability to identify the question(s) in an inquiry and formulate and communicate an accurate response.
  • Ability to search the published medical literature, evaluate published scientific information and create balanced and informative responses.
  • Experience drafting standard response letters.
  • Experience with content management systems such as VEEVA Vault desirable.
  • Must be able to work in cross-functional teams.
  • Must have an understanding of clinical product development in the pharmaceutical industry.
  • Must be a demonstrated self-starter and team player with strong interpersonal skills.
  • Must possess excellent project management skills.
  • Must have strong computer skills with a proficiency in Microsoft Project, Word, Excel, and PowerPoint.
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class. Nektar Therapeutics will consider for employment qualified applicants with criminal histories in the manner proscribed by the San Francisco Fair Chance Ordinance.