Director, Patient & Access Analytics

Lake Forest, IL, United States
Sep 16, 2020
Required Education
Bachelors Degree
Position Type
Full time

Working at Horizon is more than a job - it's personal. For us, success is measured by the numbers that matter most - the number of lives we touch, the number we change and those we work tirelessly to help save. We're a team of agile, out-of-the-box thinkers who are inspired to do more because we know we're a part of something bigger. We strive to build meaningful careers at a company whose values we share because when we live up to our potential, we help others live up to theirs.

Position Summary:

The Director, Patient and Access Analytics is responsible for partnering with pull through support functions to use analytics to improve the tracking, reporting and actual pull through of patients attempting to get on our medicines. Specifically, this role partners across Market Access, Site of Care and Patient Services to scope, prioritize, and deliver data analyses that inform process improvement decisions and ongoing process performance monitoring. Example Market Access business processes include, but are not limited to providing regular and ad hoc analysis on payer coverage and access tracking, payer marketing initiatives, contracting, lifecycle value and pricing analytics. Modeling and forecasting of access and trends will provide additional support. Example Patient Services processes include enhancing the current way we look at benefits investigation (BI) to infusion (IV) to better inform why patients are not making it to therapy, and determine appropriate solutions to help increase pull through and adherence.


  • Partner with cross-functional teams and franchise analytics as an analytical thought leader providing informative & relevant insights to inform access strategy and tactics, support ongoing and planned contracting strategy and maximize pull-through effectiveness
  • Ensure alignment between Market Access, Patient Services, Commercial Operations, and Finance when gathering, prioritizing, delivering, and maintaining data and technology investments
  • Assess business process effectiveness by analyzing baseline performance data (e.g., KPIs) at national and in local market levels to drive brand performance and identify improvement opportunities
  • Identify business requirements for performance dashboards and control charts as necessary to monitor process performance
  • Create and maintain prioritization processes and criteria (e.g., ROI) for Market Access and Patient Services investments
  • Support executive stakeholder requests requiring a consultative and resourceful approach clearly articulates business issue and develops effective recommendations
  • Deliver informative analytics quantifying contract effectiveness and payer access channel strategy across Commercial, Medicare and Medicaid
  • Facilitate and support root cause analyses by analyzing data to test hypotheses
  • Identify priority investments in Market Access and Patient Services systems, data, processes, and competencies that are necessary for these functions to achieve and exceed business goals
  • Work with Forecasting teams to ensure impact of Market Access and Patient Services related events and initiatives are accurately dialed in the forecast
  • Manage a small team of pull through analytics dedicated personnel


Qualifications and Preferred Skills:



  • B.A. or B.S. Degree required; MBA or other advanced degree preferred
  • 10+ years of related experience in the pharmaceutical, medical device, or biotech industry, including significant buy and bill product experience
  • 7+ years of related experience in healthcare analytics is critical, preferably in Managed Markets, Market Access or Patient Services
  • Specialty, infusible and/or rare disease experience preferred
  • Recent launch experience and entry into new therapeutic areas strongly preferred
  • Strong understanding and experience with pharmaceutical (including specialty, payer formulary, claims, hub) data sets, analytical approaches, research methods and ability to present results to key stakeholders
  • Familiarity with data reporting and visualization tools
  • Excellent written and oral communication skills, including the ability to translate complex reports and analyses into easy to understand presentations; proven ability to effectively present results to internal clients at the executive level
  • Business Acumen - ability to link multiple insights across brands and channels to generate insights, prioritize business questions and develop effective recommendations
  • Proven record of success in working with cross-functional teams (e.g., managed markets, pricing, analytics, sales, marketing); demonstrated ability to successfully influence multiple levels of an organization, both internally and externally
  • Strong attention to detail combined with a keen ability to recognize issues in the context of higher-level policies and regulations
  • Strong leadership, planning and organization, analytics, decision-making and problem-solving skills; focus on delivery of results
  • Strong interpersonal and peer leadership skills to influence without authority; ability to work cross-functionally in a highly dynamic environment with a high sense of urgency
  • Self-starter who functions well both independently and within a team
  • Experience successfully managing budgets
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office; excellent presentation and power point skills
  • Professional, proactive demeanor
  • Ability to travel up to 10%


Horizon Core Values & Competencies:





  • Manages Ambiguity
  • Strategic Mindset
  • Demonstrates Self-awareness
  • Cultivates Innovation
  • Develops Talent






  • Drives Results
  • Ensures Accountability
  • Decision Quality






  • Courage
  • Collaboration
  • Instills Trust


Horizon Therapeutics plc does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. It is our intention that all qualified applications are given equal opportunity and that selection decisions be based on job-related factors. Any individual, who, because of a disability, needs accommodation or assistance in completing this application or at any time during the application process, should contact the Human Resources Department.