Director, Medical Information

Palo Alto, CA
Sep 14, 2020
Required Education
Position Type
Full time


Do you want to be part of building a fully integrated biopharmaceutical company together with a team of highly skilled colleagues who are passionate about developing best-in-class therapeutics that address significant unmet medical needs? Then Ascendis Pharma is committed to support your personal development on our journey towards becoming a leading rare disease company.

Ascendis Pharma is looking for an experienced Director of Medical Information to join our team. This is an exciting opportunity to join a rapidly growing, innovative company!

Position Summary

The Director of Medical Information is a key member of the Medical Affairs team who will work closely with the Regulatory, Clinical, Pharmacovigilance, Commercial, and Legal teams to build and develop the Medical Information infrastructure at Ascendis. This individual will work with key stakeholders to establish medical information policies and procedures for global medical affairs including oversight of the call center, establish medical information database, and develop standard responses to unsolicited requests for medical information.

The position reports to the Head of Medical Affairs and is based in Palo Alto, CA.

Key Responsibilities

  • Establish the Medical Information group within Medical Affairs, setting up organizational structure, SOPs, capabilities, systems, and budgets for build-out
  • Identify, implement, and lead the oversight of the Medical Information call center, aligning with and integrating standards, processes, and technology
  • Develop and maintain up-to-date Medical Information materials (including SRDs and FAQs) and scientific content relevant to all therapeutic areas of focus. Lead materials through cross-national medical review processes
  • Define and develop appropriate Medical Information processes, standards and policies
  • Work closely within Medical Affairs on development of scientific and educational materials, and ensure that materials available for external dissemination are compliant and fair-balanced
  • Ensure cross-functional communication between Medical Information and internal customers, including call centers, medical field team, Clinical Teams, and Sales and Marketing groups. Share insights on unmet needs/data gaps from voice of customer analyses with internal partners and work collaboratively to develop innovative solutions
  • Provide oversight and support for US and Global conferences with activities including medical booths, logistics, materials, and staffing
  • Support the Medical, Legal, Regulatory review committee for Medical Affairs input and review, partnering closely with Regulatory, Legal and Healthcare compliance
  • Support AMCP and Global Value dossier development with scientific data input and reviews
  • Develop, implement and maintain systems (or oversee vendors) for the receipt and documentation of responses to medical, scientific and technical information requests from external customers healthcare professionals, patients, the general public, and internal stakeholders, ensuring prompt, accurate, quality assured responses
  • Create and manage Medical Information budget
  • Ensure that all interactions and activities in the US adhere to corporate and healthcare compliance guidance in all activities, including those related to clinical trials, scientific interactions with internal and external groups, and responses to unsolicited requests for medical/scientific information


  • Advanced scientific degree is required (PharmD, PhD, or MD)
  • Minimum of 5 years of industry experience in a pharmaceutical Medical Affairs setting with prior Medical Information experience
  • Ability to travel (20% travel is expected) in order to attend key conferences including interactions with healthcare practitioners
  • Excellent verbal and written communication skills, strict adherence to detail
  • Keen analytical skills, especially involving scientific and clinical data
  • Exceptional ability to manage multiple projects in dynamic environment
  • Ability to work in teams and interface in a dynamic environment across corporate functions
  • A high level of initiative and self-motivation
  • Strong computer and database skills, particularly with Microsoft Office products
  • Experience in rare disease or endocrinology preferred


  • Medical insurance
  • Vision insurance
  • Dental insurance
  • 401(k)
  • Paid maternity leave
  • Paid paternity leave
  • Commuter benefits
  • Disability insurance