Sr Analyst, Sales Support

Gaithersburg, MD, US
Sep 13, 2020
Required Education
Bachelors Degree
Position Type
Full time
Those who join Emergent BioSolutions feel a sense of ownership about their future. You will excel in an environment characterized by respect, innovation and growth opportunities. Here, you will join passionate professionals who advance their scientific, technical and professional skills to develop products designed-to protect life.

Job Summary

This position is a supporting role for various Sales Operations functions to include; performing domestic and global commercial product portfolio sales operations, facilitating US Government and International Sales Contract deliverables, performing ad hoc sales reporting and analytics, and identifying/developing/implementing global Sales Operations process improvements.

Essential Functions

Sales Operations
  • Sales Order processing to include quote/contract generation, sales order entry, and product delivery execution.
  • Responsible for compliance with Sarbanes-Oxley documentation requirements related to customer sales order processing.
  • Works closely with internal and external customers to identify, understand, and resolve issues regarding order processing, delivery, reporting, and customer satisfaction.
  • Assist with the upkeep of a Customer Relationship Management (CRM) solution to be used cross-functionally among teams having business relationships with external customers, KOLs, SMEs, and MCM industry leaders.

U.S. Government Contract Support/Administration
  • Demonstrates confidence, practical intelligence and accountability for meeting contract deliverables and timelines.
  • Develops strong working relationships with internal stakeholders and Key Customers, including contract officers and project officers within HHS and DoD.
  • Ensures Emergent's prime contract compliance and Emergent contractor's reporting compliance.
  • Leads the preparation of persuasive proposals and responses to Requests for Proposal (RFP) as necessary. Consult with subject matter experts as needed to clarify details and develop custom responses.

Process Improvements
  • Challenges the status quo and identify and support the implementation of innovative ways to improve various sales operations processes in a manner yielding greater value to customers (internal and external).
  • Collaborates with cross-functional team members to identify, support and execute strategic opportunities for product improvements (e.g. International registrations, label revisions, new indications).
  • Supports the development of sales operations processes for current and new products.
  • Collaborates with Internal Audit to co-author (and adhere to for audit purposes) new SOX compliant workflow processes as required.
  • Other activities as assigned.

The above statements are intended to describe the general nature of work performed by those in this job. It is not an exhaustive list of all duties, and other duties may be assigned.

Education, Experience & Skills
  • Business-related Bachelor's degree (e.g. Economics, Finance, Marketing, Business Administration, etc.); an MBA is desired but not required
  • One to Three years of experience in the pharmaceutical, biotechnology or other highly regulated industry
  • Prior contract experience is preferred
  • Legally authorized to work in the United States
  • Good working knowledge of roles of various departments within a biotechnology / pharmaceutical organization desired
  • Strong organizational and multi-tasking skills and abilities
  • Strong interpersonal, oral and written communications skills
  • Strong analytical ability, detailed oriented, self-disciplined, and demands high-quality results.
  • Good computer skills, especially Microsoft Excel, Word, PowerPoint, and ERP systems (SAP), desired but not required.
  • Ability to work effectively in a matrix-team environment, proactive and can prioritize in an entrepreneurial environment.

Physical/Mental Requirements
  • There are physical/mental demands and work environment characteristics that must be met by an individual to successfully perform the essential functions of the job.
  • This information is available upon request from the candidate.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform all essential functions.

Emergent BioSolutions is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.

Information submitted will be used by Emergent BioSolutions for activities related to your prospective employment. Emergent BioSolutions respects your privacy and any use of the information submitted will be subject to the terms of our Privacy Policy .

Emergent BioSolutions does not accept non-solicited resumes or candidate submittals from search/recruiting agencies not already on Emergent BioSolutions' approved agency list. Unsolicited resumes or candidate information submitted to Emergent BioSolutions by search/recruiting agencies not already on Emergent BioSolutions' approved agency list shall become the property of Emergent BioSolutions and if the candidate is subsequently hired by Emergent BioSolutions, Emergent BioSolutions shall not owe any fee to the submitting agency.