Global Commercial Operations, Learning and Performance Associate

Thousand Oaks, CA, US
Sep 10, 2020
Required Education
High School or equivalent
Position Type
Full time
The Training and Development Associate on the Commercial Learning and Performance Operations and Technology Team (GCO LP) is responsible for supporting training events (e.g., New Hire Training, Leadership Development, Semester Meetings, Global Training) in both virtual and live settings. The associate also communicates and collaborates with GCO LP trainers and leaders on training events, material, processes and systems.

This position is based at Amgen Headquarters in Thousand Oaks, CA.

Responsibilities of this position will include:
  • Support commercial training events (including logistical support during an event), including OBU, BCBU, NuBU, INBU, Leadership Development, Account Management and others as needed
  • Management of participant rosters
  • Coordinate with security for barcode access for new hires
  • Coordinate off-site training classes, if necessary
  • Run and/or distribute reports from various systems (e.g., LMS, Degreed)
  • Manage communication for training events (e.g., Welcome letters, Travel Logistics letters)
  • Send communications to participants and coordinate with trainer on class participant responses
  • Securing rental cars, submitting rooming list to hotel, and order catering for classes
  • Class set-up / tear-down (includes classroom, role-play rooms and Simulation Center)
  • Onsite support during live training events, including rehearsals
  • Managing class surveys (i.e., sending, collecting results/communicating results, archiving)
  • Archiving of certain training records (e.g., Role-play certification, training rosters, videos, surveys)
  • Understand and help support trainers with training tools and technologies (e.g., Degreed, Trainer's Toolbox)
  • Help trainers with creating groups and building pathways/plans in Degreed if necessary
  • Set-up any necessary equipment for classes (e.g., iPads, laptops, cameras)
  • Record presentations (if needed) and archive
  • Collaborate with management on calendars and event planning
  • Monitor specific email inboxes to answer questions, provide information and/or resolve issues
  • Print and ship training material as needed
  • May be assigned to special projects
  • Assist in providing documentation for inspections/audits
  • Adhere to processes and standards and suggest improvements

Basic Qualifications
  • Associate's degree & 4 years of directly related experience in Learning and Development, Event Management, Business, Pharmaceutical/ Biotechnology Industry OR
  • High school diploma / GED & 6 years of directly related experience in Learning and Development, Event Management, Business, Pharmaceutical/ Biotechnology Industry

Preferred Qualifications
  • Bachelor's degree and 2 years in Learning and Development, Event Management, Business, Pharmaceutical/ Biotechnology Industry OR
  • Previous job experience in Learning and Development in the Pharmaceutical/ Biotechnology Industry
  • Proven ability / experience coordinating small to large training events
  • Experience with managing relationships with competing demands and priorities
  • Strong customer service skills
  • Strong time management, organization, and prioritization skills
  • Strong problem-solving skills
  • Strong written and verbal communication skills
  • Exceptional attention to detail with the ability to multi-task
  • Ability to work well in teams and interact effectively with various levels of management
  • Willingness to be flexible to meet team goals and priorities
  • Experience with Microsoft Word, PowerPoint, Excel, and Outlook
  • Experience with databases and business analysis tools (e.g., Tableau) a plus
  • Able to lift 25 lbs.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.