Bristol Myers Squibb Company

Associate Director, Patient Assistance Compliance and Quality Assurance

Jersey City, NJ, United States
Sep 09, 2020
Required Education
Bachelors Degree
Position Type
Full time
Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.

Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.


BMS is a global biopharmaceutical company leading the way in medical innovation to help patients live longer, better lives. Our purpose as a company is to discover and develop therapies that will change the course of human health. We value our passion for patients, quest for innovation, and spirit of independence and love of challenge.

The Associate Director, Patient Assistance Compliance and Quality Assurance will be responsible for overseeing Compliance for Patient Services, covering all brands at BMS. This position will independently ensure that all areas of Patient Services operate compliantly within U.S. federal and state laws and regulations and BMS' Business Policies.

This leadership position with the Patient Services team will identify, collaborate on and implement creative solutions to Patient Support Compliance and Quality Assurance. This position oversees compliance and quality assurance for all of Patient Services. Ideally, this position may have direct reports.

Responsibilities will include, but are not limited to, the following:
  • Remains informed of developments in applicable Compliance Rules and enforcement trends
  • Strong subject matter expert and provides expertise and advice to business partners regarding Compliance issues
  • Independently participates in and leads HCC Patient Support Audits/ inspections and/ or compliance projects and services
  • Drives planning, conduct, reporting, and follow-up with Patient Services
  • Develops compliance and QA strategy for department
  • Leads more complex audits/inspections/compliance projects
  • Responsible for all compliance and QA tactical execution
  • Contributes to the development, implementation, and maintenance of Standard Operating Procedures and business rules
  • Contributes information used in the development/approval of the annual risk assessment and audit plan
  • Routinely suggests process improvements; questions norms and recommends change

Skills/Knowledge Required:
  • BS or BA required
  • Strong business acumen, especially in the fields of market access, PAP, Copay, Business Rules development, and Rules of Engagement
  • Understands the acquisition, dispensing and reimbursement processes for specialty medications for both pharmacy and medical benefits
  • Broad knowledge of all relevant laws/regulations and deeper knowledge of relevant laws/ regulations in assigned disciplines
  • Broad knowledge of all relevant Company policies/ procedures / standards with deeper knowledge of Company policies / procedures / standards in assigned disciplines
  • Basic knowledge of assigned Celgene business units, processes, management systems, products services and technology
  • Independent thinker
  • Teamwork and collaboration skills, and ability to influence without authority
  • Willingness and ability to identify and investigate areas of potential risk; healthy skepticism
  • Demonstrate strong analytical competence
  • Strong project management skills
  • Exceptional oral presentation skills and written communication skills
  • Strong organizational and multi-tasking skills
  • Ability to use Microsoft Excel and PowerPoint
  • Must be able to self-motivate and demonstrate leadership skills with the ability to perform effectively without supervision
  • A minimum of 5 years of pharma experience with 3+ years' experience in Patient Services with a proven history of increasing responsibilities and accomplishment is preferred

Key Internal/External Partners:
  • Legal and Compliance
  • Commercial Operations
  • CPS
  • External Hub Services vendors
  • Sales Training & Market Access Training
  • Compliance
  • US Marketing
  • Sales & Sales Leadership
  • Market Access Senior Leadership
  • All Relationships across US Market Access
  • Pricing & Contracting
  • Channel Marketing
  • National Account Executives (Managed Care and Specialty)
  • Finance
  • Sales Operations
  • All Patient Support/Reimbursement Vendors

BMS Leadership Competencies:
  • Drive Innovation
  • Shape Strategy
  • Promotes Open Communication
  • Demonstrate Adaptability
  • Foster Teamwork

Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.