Director, Commercial Data Operations

Lake County, IL, United States
Sep 07, 2020
Required Education
Bachelors Degree
Position Type
Full time
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on Twitter , Facebook , Instagram , YouTube and LinkedIn .

The Director of Commercial Data Operations is a strategic and critical leadership role in the Marketing Analytics, Business Insights, and Customer Operations (MABICO) organization, responsible for on-going data operations to enable core and emerging capabilities across Analytics, Customer Experiences, Executive Reporting, Forecasting, and Sales Operations. This role will lead the transformation of commercial data operations in the changing business, data, and technology environment with increasing number of diverse data sources, vendors, and stakeholders. The Director of Commercial Data Operations will play a key part in delivering the necessary on-going data inputs and operational support for emerging strategic capabilities and transformational initiatives in the areas of digital transformation and Big Data. This role will manage strategic multi-year engagements with external data providers including IQVIA, Symphony, Specialty Pharmacies, and others. This team leader will lead the Data Operations and Master Data Management teams to deliver accurate and reliable data and operational support to stakeholders across the organization.

Essential Duties and Responsibilities

  • Leads the Data Operations and Master Data Management teams to deliver accurate, reliable, and timely data and operational support across key stakeholders in Analytics, Customer Experiences, Executive Reporting, Forecasting, and Sales Operations.
  • Delivers on-going Executive Reporting deliverables to Senior Leadership; partners with Brand Insights and Analytics teams on analyses and responses to Wall Street and Investor Relations related questions and assessments; directly engages with Senior Leadership in resolving data issues and responding to questions.
  • Drives overall vision and strategy for advancing commercial Data Governance, Stewardship, and Operating Model, to ensure the necessary on-going data input required for AbbVie's emerging capabilities in digital transformation and Big Data.
  • Partners with Data Strategy, Customer Experiences, Business Technology Services, Sales Operations, Real World Data and other functions across the enterprise to launch and scale new capabilities.
  • Leads vision and strategy for establishing and advancing engagement models with an increasingly diverse set of external data providers to maximize impact and value across the enterprise.
  • Leads negotiations with external data vendors for short-term and long-term data and services engagements across national and sub-national script data, Specialty Pharmacy data, Patient Level Data, promotional data, Lab data, and other data categories and sources.
  • Manages ongoing engagements and budgets with external data vendors to ensure AbbVie is getting the appropriate data, services, and support; anticipates, forecasts, and secures appropriate budget funds and support based on current and future business needs.
  • Collaborates with Commercial Analytics & Operations and Business Technology Services colleagues to proactively identify and resolve various data and operational issues; leads impact assessments across franchises and therapeutic areas; proactively communicates to business stakeholders and senior leadership.
  • Partners with Commercial Analytics & Operations, Global Marketing Analytics and Business Insights, and external data vendors to provide regular data education and training across the Commercial organization.
  • Provides insight, knowledge, and coaching to build and develop employees.
  • Drives AbbVie's Culture and Ways of Working to maximize team's impact and sustainable employee engagement

Essential Skills

  • Strong people leader capable of inspiring and motivating a diverse team to achieve excellence in delivering against team objectives while sustaining high employee engagement
  • Strong written/oral communications skills including communicating to senior leadership
  • Ability to understand the commercial environment and business needs and translate to workable solutions
  • Proven success in managing external vendors
  • Proven project management skills, including ability to lead in a matrix environment with multiple stakeholders and functions
  • Able to establish productive relationships at all levels of the organization across sales, marketing, BTS, and commercial operations
  • Good facilitator - can drive collaborative discussions, gather feedback, and provide follow-up on how to incorporate into solution design/delivery
  • Strategic thinker - can see big picture opportunities and translate into actionable plans
  • Highly motivated change agent that can push against the status quo and seed new ideas, new ways of thinking, and new ways of working


  • Bachelor's Degree in a quantitative field required; MBA or advanced degree preferred
  • 10-12 years of professional experience in marketing and/or sales organizations to ensure understanding of business cases and applications
  • 8-10 years demonstrated experience in delivering and leading data, analytics, or technology services in pharmaceutical and/or healthcare industries
  • 3-5 years of experience leading teams
  • 3-5 years of experience managing budgets
  • 3-5 years of experience negotiating with and managing external vendors

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Yes, 15 % of the Time
Job Type
Job Level Code
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.