Business Development Support Specialist
- Employer
- Bachem
- Location
- Torrance, CA, US
- Start date
- Sep 6, 2020
View more
- Discipline
- Clinical, Sales & Service, Business Development
- Required Education
- Bachelors Degree
- Position Type
- Full time
- Hotbed
- Biotech Beach
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The Business Development Support Specialist will provide exceptional customer service to internal employees and external customers. This person will work daily with the field-based Business Development team, as well as with our customers to support the initial stages of account setup; to update project details in an ERP and CRM tool; and to issue select quotations and proposals. This role will also liaise with other internal departments such as Project Management, Inside Sales, and Materials Management. A critical responsibility for the Support Specialist is to have high attention to detail and accuracy, along with the ability to provide a positive customer experience. The ideal candidate will have the acumen to recognize when a positive customer experience is in jeopardy, and will find a solution that prevents it
Your Tasks:
Your Profile:
Preferred:
Nearest Major Market: Los Angeles
Your Tasks:
- Provide sales support to our Field Sales Team
- New account set up (credit forms, intended use forms, etc.)
- See that information requests from customers are fulfilled in a timely manner
- Issue quotations
- Help with proposal formatting
- Maintain and update customer accounts, contact information, milestone dates, and relevant communications in the ERP and CRM systems
- Support the Sr. Director(s) of Business Development with certain CRM reporting functions, documentation of sales activity metrics and internal training
- Forge strong working relationships with the Project Management, Technical Operations, Materials Management and Inside sales teams
- Identify additional areas where the Sales Support Specialist could augment the sales cycle once familiar with current systems and processes
- Comply with GMP requirements
Your Profile:
- Bachelor's Degree
- A genuine desire to provide excellent customer care and support
- Ability to multitask and switch focus quickly
- Experience in Sales or Customer Service
- Experience with ERP and CRM systems
- Excellent written and oral communication skills
- Basic computer knowledge, including Microsoft Word, Excel, and PowerPoint
- Ability to effectively organize, multitask, and work in a fast-paced, deadline driven work environment
- Ability to communicate in a proactive and solution-focused manner, including keeping management aware of potential issues
- Detail oriented with the ability to troubleshoot and resolve technical and analytical problems
- Ability to work independently and manage one's time
- Communicate effectively and ability to function well in a team environment
Preferred:
- Experience with SAP and Salesforce
Nearest Major Market: Los Angeles
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