Business Development Support Specialist

The Business Development Support Specialist will provide exceptional customer service to internal employees and external customers. This person will work daily with the field-based Business Development team, as well as with our customers to support the initial stages of account setup; to update project details in an ERP and CRM tool; and to issue select quotations and proposals. This role will also liaise with other internal departments such as Project Management, Inside Sales, and Materials Management. A critical responsibility for the Support Specialist is to have high attention to detail and accuracy, along with the ability to provide a positive customer experience. The ideal candidate will have the acumen to recognize when a positive customer experience is in jeopardy, and will find a solution that prevents it

Your Tasks:

• Provide sales support to our Field Sales Team
• New account set up (credit forms, intended use forms, etc.)
• See that information requests from customers are fulfilled in a timely manner
• Issue quotations
• Help with proposal formatting
• Maintain and update customer accounts, contact information, milestone dates, and relevant communications in the ERP and CRM systems
• Support the Sr. Director(s) of Business Development with certain CRM reporting functions, documentation of sales activity metrics and internal training
• Forge strong working relationships with the Project Management, Technical Operations, Materials Management and Inside sales teams
• Identify additional areas where the Sales Support Specialist could augment the sales cycle once familiar with current systems and processes
• Comply with GMP requirements

Your Profile:

• Bachelor's Degree
• A genuine desire to provide excellent customer care and support
• Ability to multitask and switch focus quickly
• Experience in Sales or Customer Service
• Experience with ERP and CRM systems
• Excellent written and oral communication skills
• Basic computer knowledge, including Microsoft Word, Excel, and PowerPoint
• Ability to effectively organize, multitask, and work in a fast-paced, deadline driven work environment
• Ability to communicate in a proactive and solution-focused manner, including keeping management aware of potential issues
• Detail oriented with the ability to troubleshoot and resolve technical and analytical problems
• Ability to work independently and manage one's time
• Communicate effectively and ability to function well in a team environment

Preferred:

• Experience with SAP and Salesforce

Nearest Major Market: Los Angeles