Manager, Market Access & Patient Support

Deerfield, IL, United States
Sep 02, 2020
Marketing, Market Access
Required Education
Bachelors Degree
Position Type
Full time
At Lundbeck, we are tirelessly dedicated to restoring brain health so every person can be their best. Headquartered in Copenhagen with a U.S. home office in Deerfield, Ill., Lundbeck is the only global biopharmaceutical company focused solely on brain diseases. Our legacy in neuroscience goes back seven decades and we have a long heritage of innovation. Lundbeck has developed and commercialized some of the world's most widely prescribed therapies for psychiatric and neurological disorders. Today, we remain uncompromisingly committed to improving the quality of life for people impacted by brain disorders. Lundbeck is unique from other biopharmaceutical companies in that we are 70 percent owned by a research-focused foundation. We have a deep and productive pipeline, and we continue to bring forward symptomatic therapies to help people live better lives, while simultaneously pursuing disease-modifying treatments.


The Manager, Market Access and Patient Support will be responsible for the day-to-day management of the patient services programs to ensure compliance and optimal program performance across the assigned portfolios. The individual in this role will collaborate with cross-functional partners to identify opportunities to enhance and implement new programs that support the brand strategy and reduce real and perceived patient access barriers, and will also support the trade organization to ensure the seamless implementation and pull through of the market access tactics across the distribution channels.

  • Manages established program vendors to optimal performance ensuring quality and compliance oversight, billing and operational efficiencies
  • Identifies new program offerings to enhance the physician and/or patient experience with Lundbeck and Alliance products
  • Collaborates with others to identify best practices in market access solutions and support programs to be leveraged across portfolios
  • Develops and refines program business rules, reference and operational materials
  • Works with training counterpart to develop training and pull-through tactics for the sales organization
  • Leads materials through legal and regulatory review process
  • Confers with legal and compliance for concept reviews
  • Contributes to Brand planning as it relates to critical success factors that may be supported by patient access programs or specialty pharmacy interventions
  • Represents program performance in scheduled Brand reviews and sales meetings
  • Liaises with the data operations team to support organizational data requirements available through programs
  • Monitors the patient services program budget

  • Accredited Bachelor's Degree
  • 3+ years in pharmaceutical, biotech, medical or healthcare industry
  • 1+ years experience developing or managing Market Access programs
  • Vendor management experience
  • Working knowledge of patient services programs and specialty pharmacies
  • Strong problem-solving skills
  • Able to understand complex operational flows and interdependencies
  • Sound decision-making, which ensures that solutions meet cross-functional / business needs (e.g., consider legal, regulatory and/or compliance implications)
  • Effective communication and relationship building / management skills
  • Strong analytic capability
  • Able to influence without authority
  • Able to challenge others and hold them accountable
  • Able to plan and organize work, and multiple, simultaneous tasks

  • Prior experience with Neurology and Psychiatry products, and any of the following: pharmaceutical sales, sales management, marketing, brand analytics, account management, customer service or experience through employment by a specialty pharmacy distributor or market access provider
  • Experience managing Specialty Pharmacy patient services programs
  • Medical benefit experience.

  • Willingness/Ability to travel up to 35% domestically. International travel may be required.

Lundbeck is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify.

Lundbeck is a global pharmaceutical company specialized in brain diseases. For more than 70 years, we have been at the forefront of neuroscience research. We are tirelessly dedicated to restoring brain health, so every person can be their best.

An estimated 700 million people worldwide are living with brain diseases and far too many suffer due to inadequate treatment, discrimination, a reduced number of working days, early retirement and other unnecessary consequences. Every day, we strive for improved treatment and a better life for people living with brain diseases - we call this Progress in Mind.

Our approximately 5,000 employees in more than 50 countries are engaged in the entire value chain throughout research, development, production, marketing and sales. Our pipeline consists of several late-stage development programs and our products are available in more than 100 countries. Our research center is based in Denmark and our production facilities are located in Denmark, France and Italy. Lundbeck generated revenue of DKK 18.1 billion in 2018 (EUR 2.4 billion; USD 2.8 billion).

For additional information, we encourage you to visit our corporate site and connect with us on Twitter at @Lundbeck and via LinkedIn.