Cell Therapy Account Manager, North Chicago - East Wisconsin

Kite Pharma
Memphis, TN, United States
Aug 28, 2020
Required Education
Bachelors Degree
Position Type
Full time
Kite is continuing to hire for all open roles. Our interview process may be conducted virtually and some roles will be asked to temporarily work from home. Over the coming weeks and months, we will be implementing a phased approach to bringing employees back to site to ensure the health and safety of our teams.

For Current Kite Pharma Employees and Contractors:

Please log onto your Internal Career Site to apply for this job

Job Description

Territory: North Chicago - East Wisconsin

Covering: Parkridge, Zion, Milwaukee

The Cellular Therapy Account Manager (CTAM) has primary responsibility for developing the relationship with Kite's Authorized Treatment Centers (ATCs) and serves as the ATC's primary point of contact with Kite. In this role, the CTAM is responsible for driving appropriate utilization of Kite's CAR T therapies within the account and ensuring the delivery of a seamless customer experience. To accomplish these goals, the CTAM cultivates strong relationships with account stakeholders, coordinates all of Kite's activities within the ATC, develops strategic account plans and communicates the value of CAR T therapy to key account stakeholders.

The ideal candidate possesses at minimum these three competencies:
  • Demonstrated record of successful account management in large accounts
  • Deep clinical expertise in hematology / oncology disease and understanding of the treatment landscape
  • Strong clinical understanding of cell therapy and ability to manage complex treatment logistics

Key Responsibilities
  • Develop Kite's relationship with the account
  • Build and maintain account profile for each aligned ATC
  • Develop significant business relationships with senior account level leadership (including C Suite), Thought Leaders (TLs) and other decision makers / key stakeholders
  • Serve as primary point of contact for the ATC and collaborate with Kite colleagues to create a streamlined, organized interface
  • Identify and understand the needs of account stakeholders and collaborate with Kite cross-functional colleagues (e.g. Customer Engagement, Market Access, Marketing, Medical Affairs, Quality) to find or develop solutions
  • Manage day-to-day operations within account, including:
  • Coordinate all Kite operational activities (e.g. site qualification, site setup, patient treatment)
  • Manage compliance-related activities (e.g., REMS Program, periodic audits)
  • Provide clinical instruction to clinical staff (e.g. AE Management Guide, Product Insert [PI])
  • Oversee activities in patient treatment areas to ensure Chain of Identify (COI) per SOP protocols
  • Drive appropriate utilization within the account
  • Assess performance of Kite's therapies within account and develop and execute strategic account plans to drive appropriate utilization
  • Working in close collaboration with Marketing and Medical Affairs, routinely meet with key ATC stakeholders to educate on the use of Kite's therapies and communicate the latest approved messaging and clinical data
  • Maintain clinical expertise in basic principles of Hematology, Immunology, Non-Hodgkin's Lymphoma disease and treatment and Hematopoietic Stem Cell Transplantation
  • Support key Kite strategic activities
  • Provide Medical Affairs colleagues with appropriate feedback and insights from interactions with healthcare professionals (HCPs)
  • Provide support at professional meetings, including staffing exhibits, reporting on scientific sessions and facilitating meetings with TLs
  • Facilitate and provide timely feedback to appropriate Kite management regarding account business trends, changes in the therapeutic landscape, industry issues and business opportunities
  • Cultivate relationships and actively participate in grassroots advocacy / engagement activities within territory to align with regional and national initiatives
  • Operate in compliance with all laws, regulations and policies that govern the conduct of Kite activities

Basic Qualifications
  • Demonstrated record of successful account management in large accounts (direct or indirect line leadership experience)
  • Ability to appropriately access and handle business information in compliance with all applicable laws, regulations and / or Kite policies
  • Bachelor's degree
  • Requires up to 50% overnight travel

Preferred Qualifications
  • MBA or other related graduate level degree
  • Demonstrated record of successful oncology account management within an academic setting
  • Deep clinical expertise in hematology / oncology disease and understanding of treatment landscape (5+ years of experience)
  • Strong clinical understanding of cell therapy and ability to manage complex treatment logistics
  • Direct line leadership experience

Kite is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies with a goal of providing rapid, long-term durable response and eliminating the burden of chronic care. The company is focused on chimeric antigen receptor (CAR) and T cell receptor (TCR) engineered cell therapies designed to empower the immune system's ability to recognize and kill tumors. Kite is based in Santa Monica, CA. For more information on Kite, please visit www.kitepharma.com. Sign up to follow @KitePharma on Twitter at www.twitter.com/kitepharma.

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For Current Kite Pharma Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.