Manager, Franchise Commercial Systems

Lake County, IL, United States
Aug 24, 2020
Required Education
Bachelors Degree
Position Type
Full time
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on Twitter , Facebook , Instagram , YouTube and LinkedIn .

The Franchise Manager Commercial Systems is responsible for acting as liaison between Commercial Operations, IT, Training, OEC, Legal, Med/Reg and Franchise teams to oversee the design, deployment, training, communications, and management of the Field Force Automation Tools. This position drives field force effectiveness through strategic partnership with the Franchise business units to identify compliant systems solutions and enhancements, streamline processes, and increase salesforce effectiveness in alignment with the Franchise strategies. This position is the subject matter expert on ABS compliance related work streams and business processes that relate to field force activities.

Key Job Responsibilities:

  • Act as Liaison between Commercial Operations, IT, Training, OEC, Legal, Med/Reg and Franchise teams to oversee the design, deployment, training, and communications of the Field Force Automation Tool
Franchise Management:
  • SME and key point of contact across commercial systems for iRep, CARMA, Aspire and ABS related processes.
  • Support the on-boarding of any new teams, as well as new hires/transfers into existing teams.
  • Support coordinated efforts with the Brand Teams, MABI, and Sales Leadership for meaning values leveraged in the system, marketing initiatives, segmentation, surveys, and other sales force effectiveness initiatives identified to improve field force execution.
  • Proactive engagement in the business and the users to provide system enhancement/business process recommendations. Level 3 support for Help Desk Cases and root cause analysis and investigation of systems related issues.
  • Support product launches by coordinating efforts with MSP and BTS teams to ensure salesforces have visibility to product details and digital assets
  • Identify/leverage existing system functionality that will support business teams outside of field sales.
System Management:
  • Design, Testing, and Deployment for on-going iRep releases and enhancements.
  • Coordinating across the business, IT, OEC, Legal to insure business requirements are well defined and approved, development of project plans for systems and business deployment steps, and deployment is coordinated and managed with Field Operations and the Franchise Businesses.
  • Demonstrates expertise on AbbVie business rules, processes and tools.
  • Proactively recommends improvements to streamline current processes and reduce cycle time. Insuring consistency across ABS related work streams and systems(Speaker Programs, CARMA, ASPIRE, Sample Management/PDMA)
Project Management:
  • Cross functional leadership across CA&O Sales Planning, Field Operations, Training, Sample Management, and IT to roll out projects in scope and on-time.
  • Develops project plans that integrate and align with cross departmental processes and other projects, and provides innovative solutions to overcome project hurdles.
Communications and Training:
  • Subject Matter expert working in conjunction with the Digital Learning Team and/or our department communications member to identify training/education and communications opportunities to pull through compliant system use.
  • Present at ISTC, provide support during field meets, or present systems capabilities to key internal stakeholders


  • BA, BS degree required. BA/BS required to ensure effective understanding and application of business concepts.
  • Minimum of 5 years experience in project management (including leadership of a significant cross-functional project), marketing or sales operations or information technology.
  • Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Access).
  • Able to manage multiple tasks/priorities simultaneously with sense of urgency.
  • Strong project management, problem-solving and analytical skills.
  • Strong customer and operations focus.
  • Confidence in providing subject matter expertise to Senior Leadership, Sales Leadership and other high level contacts.
  • Ability to clearly and confidently articulate complex and difficult concepts.
  • Extensive understanding of pharmaceutical field sales activities, roles and behaviors.
  • Excellent written, verbal and presentation skills.
  • Excellent business acumen, understanding of Compliance, Legal, Med/Reg drivers and guidance.
  • Ability to develop and deliver training and communications; public speaking ability addressing groups of a few to thousands
  • Experience in developing, deploying, and managing effective IT systems, quality control procedures, and comfort in directing low level analytics
  • Understanding and experience working directly with pharmaceutical sales data sources.
  • Ability to thrive in a team environment
  • Ability to develop and execute innovative, creative solutions
  • Master's degree in business or science preferred.
  • Knowledge of pharmaceutical industry, compliance regulations and standards preferred.
  • Veeva/ experience preferred.
  • Knowledge of applicable regulations and standards affecting Pharmaceutical Products (e.g.CFR 210/211, cGMP)

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Job Type
Job Level Code
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.