Business Operations Manager, Pharmacovigilance and Patient Safety

Lake County, IL, US
Oct 20, 2019
Required Education
Masters Degree/MBA
Position Type
Full time
The Business Operations Manager, Pharmacovigilance and Patient Safety, serves an operational partner who leads multiple business operations activities. This role Manages the PPS Contracts and all related activities, and provides operations and finance support including invoice payment, reconciliation, SalesForce tracking, database entry and analysis, and budget forecasting. The role works closely with PPS staff, Vendors, Finance, Purchasing, Central Consulting Group (CCG), Legal and Office of Ethics and Compliance (OEC). Ensures smooth logistical support of department projects and initiatives. Demonstrates the ability to work independently to solve operational problems while also identifying major business needs or decisions for management to review.

  • Responsible for executing the end to end contract process for all PPS including assisting with planning, development, training, ongoing enhancements, reporting, and relationship with Vendor Management/Consulting stakeholders.
  • Provides support to the Vendor Management process including management of the end to end invoice process, Administrative Check Requests (ACRs), Vendor Master system, and related activities in financial systems such as Supplier Relationship Management System (SRM) and Salesforce.
  • Maintains daily support of PPS's financial payments (invoices). Supports and/or facilitates payment solutions for/from PPS staff and external business partners. Receives invoice/payment requests, determines the appropriate compliant solution and facilitates and/or executes payment. Partners with staff, Vendors, Finance, Corporate Disbursement Operations (CDO), Iron Mountain, Purchasing, Office of Ethics and Compliance (OEC) and other teams / departments as needed.
  • Follows the ARC-Administrative Check Requests process and ensures accuracy.
  • Monitors and facilitates PO-Purchase Orders progress in Supplier Relationship Management System (SRM) for release of PO number. Submits invoices against PO, Monitors spend on open POs to ensure adequate funds for payment of future invoices. Troubleshoots financial PO challenges elevated by RQS staff and/or vendors. Liaise with Finance on regular basis with focus on process improvement and increased transparency related to payment.
  • With direction from Operations Director, responsible for completing cross functional projects and strategic initiatives related to Operations/project deliverables. Gains buy-in from management and other appropriate parties.
  • Responsible for suggesting process efficiencies related to their business operations area and contributes to the identification of gaps. May be assigned to lead change efforts to current process with a focus on continuous improvement to support and build culture.
  • Provides input to procedures and work instructions to support the vision and strategy.
  • Create/maintains process flow diagrams depicting activities. Develops and delivers relevant training to Business Owners, Vendors, and other appropriate parties.
  • Possesses a working knowledge of each of the business functions. Demonstrates knowledge of the product life-cycle business processes, and regulations within functions. Works with management to develop long-term strategies for business performance optimization. Establishes effective working relationships with peers and stakeholders across related and partner functions such as IT, Vendors, Purchasing, Legal/TLC, Finance, CCG, and OEC.
  • Demonstrates knowledge in utilizing multiple systems/software tools (Innotas, QUEST, SRM, excel, PowerPoint, SharePoint, Vendor Master, Salesforce, Magellan, Midas, SRM, Salesforce, Org Plus, Fieldglass, Apttus) to capture, read, analyze, and report pertinent data.

    • High School diploma or equivalent and 12 years' experience or Bachelor's degree required. Bachelor's degree preferred.
    • Project Management Certification (e.g. Project Management Institute (PMI) Project Management Professional (PMP) or Six Sigma certification preferred.
    • Minimum 3 years pharma, health care or industry related experience preferred. Minimum 3 years' experience in a business operations role; and/or experience in finance/accounting/procurement required.
    • Proven leadership skills and presence required
    • Experience working in a complex and matrixed environment required.
    • Robust communication skills both oral and written required. Ability to craft compelling business cases and sell new ideas preferred
    • Experience managing contracts and vendor management processes required
    • Minimum of 6 years project planning and management experience including successful implementation of business and/or technology initiatives preferred
    • Experience analyzing complex business problems and facilitating the design of innovative solutions preferred.
    • Broad experience in business operations role preferred.