WalkMe Instructional Designer

• Responsible for compliance with applicable Corporate and Divisional policies and procedures.
• Assist in the coordination of activities of a cross-functional team to ensure development of necessary training solutions are completed on time and within budget (if applicable)
• Lead project activities such as LMS planning and implementation, metrics development and interpretation, compliance assessment and system updates.
• May represent training on continuous improvement projects or cross-functional initiatives.
• Improves, maintains and monitors Training SharePoint site
• Identify issues that potentially impact compliance to training expectations and identify potential interventions or solutions to manage the issues.
• Develop course descriptions, learning models and training programs utilizing information from Subject Matter Experts to deliver training in an effective manner while overseeing workflow management for design and development projects
• Monitor and evaluate the effectiveness of the training curriculum by creating and implementing measures to track outcomes and ensure alignment to business objectives.
• Effectively communicates training gaps, metrics and project progress. Establish networks and relationships within and across functions to define training needs and current training progress within the organization.

General Skills

• WalkMe experience is preferred

• CSS and jQuery experience a plus

• High affinity for Software - quickly learn/understand essence of new technology

• Strategic/Big picture thinker (understand that all pieces are parts of a whole)

• Effectively speak and write clearly and accurately

• Able to prioritize changing timelines and ensure deliverables align to business goals

• Critical thinker that works well in groups and independently driven to meet aggressive timelines

System/Business

• WalkMe System knowledge

• System configuration

• Generate workflows that present informational instruction to end-users as they navigate clinical systems by mitigating issues and system nuances

• Analyze, prioritize and generate workflow scenarios

• Technical liaison with Enterprise for Browser extensions needed (internal and external)

Instructional Design

• Collaborate with process SMEs to understand end-user need and use of clinical systems

• Evaluate user feedback against business goals, not necessarily the needs of one learner

Tech Writer

• Create supporting documents to communicate complex and technical information more easily

• Generate easy-to-understand user interface text, online help and developer guides