Information Systems (IS) Analyst

Amgen is seeking an Information Systems (IS) Analyst working in the Mobility / Telephone Expense Management (TEM) Team within Digital Workplace eXperience (DWX). The Information Systems Analyst will report to the Sr IS Manager, DWX and will work out of our Amgen Capability Center in Tampa, FL. DWX is responsible for the design, development, delivery, and life cycle of Amgen's end user technologies. The Mobility team consists of cross-disciplinary IS professionals who understand how to deliver services that span both infrastructure and applications.

You will be working on operational projects and play a key role in delivering on IS initiatives and optimizing the end user experience while maintaining the security of Amgen assets and data. You will need to establish and maintain a positive business relationship with users and business partners and will participate in supporting critical mobility services for Amgen.

At Amgen, our mission is simple: to serve patients. Our Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world's leading biotechnology companies.

Responsibilities:

• Assist in day-to-day operations and service management within Mobility / TEMS delivery team
• Assist with testing, implementation, and support of key projects implementing Mobile technologies
• Use analytical and critical thinking skills to perform detail-oriented work including translation of large data sets (extraction, transformation and analyses) into high-quality, actionable results
• Documents end user procedures, SOP's, and meeting results. Create and deliver effective presentations
• Facilitate user communications and organizational change management when changes are being implemented (outages, upgrades, attribute changes, etc.)
• Support key performance indicators and corresponding governance processes ensuring operational sustainability
• Interact with Amgen's Information Security, Identity and Access Management, Records and Information Management teams to protect Amgen's information
• Ensure projects are completed on time and within budget
• Develop relationships with internal business partners, service partners, and vendors to support operational objectives
• Ensures risk and compliance by adhering to legal and regulatory guidelines and policies and Standard Operating Procedures

Basic Qualifications:

Bachelor's degree

Or

Associate's degree and 4 years of Information Systems experience

Or

High school diploma / GED and 6 years of Information Systems experience

Preferred Qualifications:

• Background and hands-on experience working in Mobile end user support preferably within a global, corporate environment
• Experience working with third-party organizations responsible for the operational support of the service
• Ability to balance multiple priorities to build a strong network and relationships across IS functions and the business
• Demonstrated ability to work in a fast-paced team environment while consistently demonstrating flexibility, resiliency, and resourcefulness
• Proven experience in MS Office Suite and Collaboration tools, including development of advanced Excel spreadsheets, PPT, Teams and SharePoint
• Excellent problem-solving, team and time management skills
• Excellent interpersonal skills and the ability to communicate and collaborate proactively with others
• Resourceful and proactive in capturing information and sharing ideas
• Working knowledge of ITIL methodologies and systems including ServiceNow
• Flexibility in supporting global teams

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

The invaluable contributions of our talented Tampa team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.