Senior Workplace Solutions Specialist

Location
Basking Ridge, New Jersey, United States
Posted
Oct 16, 2019
Ref
10032BR
Hotbed
Pharm Country
Required Education
Masters Degree/MBA
Position Type
Full time
Join a Legacy of Innovation 110 Years and Counting!
With over 100 years of scientific expertise and a presence in more than 20 countries, Daiichi Sankyo and its 15,000 employees around the world draw upon a rich legacy of innovation and a robust pipeline of promising new medicines to help people. In addition to a strong portfolio of medicines for hypertension and thrombotic disorders, under the Group's 2025 Vision to become a "Global Pharma Innovator with a Competitive Advantage in Oncology," Daiichi Sankyo research and development is primarily focused on bringing forth novel therapies in oncology, including immuno-oncology, with additional focus on new horizon areas, such as pain management, neurodegenerative diseases, heart and kidney diseases, and other rare diseases.

Employee Questions, Queries / Contact Center
Job Responsibilities:
  • Responsible for providing Tier 1 and Tier 2 support, focused on resolving escalated or more complex inquiries received from managers and employees based upon knowledge of DSI programs and policies; tracks inquiries to provide report on insights, turnaround time, root causes, etc.
  • Provides first point-of-contact support to incoming calls/emails/requests/walk-ins/chat requests with the goal of resolving at first contact
  • Provides accurate, consistent and timely responses to routine HR process, system and policy requests that require limited research
  • Maintains customer contact until request is resolved, including informing customer of status and resolution
  • Educates employees and managers on company practices, systems and tools to encourage employees and managers to develop a self-reliance mind set and adopt self- service system functionality
  • Owns case management process, including opening cases, resolving cases, managing escalation where required and closing cases
  • Provides document support by managing incoming and outgoing forms, information, etc.; conducts document imaging
  • Documents and captures learning gained
  • Responsible for escalating complex cases requiring interpretation according to escalation governance guidelines and ensuring timely resolution
  • Responsible for resolving inquiries from candidates post offer; tracks inquiries to provide report on insights, turnaround time etc.
  • Assists in the development and maintenance of a case management system and knowledgebase within functional area.
  • Identifies and executes continuous improvement opportunities across HR by recommending process and infrastructure improvements.
  • Partners with HR Solutions Design teams to ensure programs are implemented appropriately at DSI and that any issues are resolved in an efficient and effective manner; may involve interaction with vendors.
Performs routine HR program administration per established processes as assigned.
Administers a variety of HR plans, programs or processes, including but not limited to:

Program and Process Support - Employee Experience

Program & Policy Administration - Benefits

Program & Policy Administration - Compensation

Program & Policy Administration - Employee Relations and HR Compliance

Program & Policy Administration - International Assignments

Program & Policy Administration - Talent Management
  • Program & Policy Administration - Talent Acquisition
  • Employee Records Management
  • HR Records Management
    • Procurement Process Administration
    • HR Systems Data Entry, reporting and audit support
  • Event Management
  • HR Communication Support

Qualifications:
  • Bachelor's degree required, preferably in Human Resources; Master's degree preferred
  • 3 years in HR Services/Operations preferred
  • Ability to use technology to provide direct access solutions for employees
  • Broad base of knowledge and experience with respect to HR administrative processes and protocols. Track record of learning agility demonstrated in learning HR approaches and policies
  • If assigned to International Assignment Administration - Bi-lingual Japanese required
  • Exceptional customer service skills
  • Proficiency in HR systems and technology
  • Excellent communication & problem-solving skills
  • Attentive listening skills in order to ask questions to aid in problem solving and issue escalation
  • Must be proactive and service minded oriented with keen attention to details
  • Critical thinking skills to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Daiichi Sankyo, Inc. is an equal opportunity/affirmative action employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Job Title
Senior Workplace Solutions Specialist

City
Basking Ridge

Functional Area
Human Resources

State
New Jersey