Marketing Delivery Manager

The Marketing Delivery Manager will be accountable for ensuring timely and quality delivery of digital and print materials via our external production management supplier. They will serve as primary point of collaboration and governance with brand marketers and production partner for a business unit. They will analyze utilization, performance, and market trends in production to identify further opportunities for growth, course correction and most importantly executional excellence of our (digital) marketing programs.

The Marketing Delivery Manager will plan, track and report defined Key Performance Indicators (KPI's) to measure executional success, improve and enhance operational effectiveness and identify and drive efficiencies in current and future delivery processes. Success will be achieved through close collaboration with external supplier, Agency of Record (AOR), cross-functional and Marketing Excellence teams.

Key Responsibilities include:

• In collaboration with external supplier, manage day to day operations to ensure timely, accurate and exceptional delivery of (digital) materials
• Support change management as defined by leadership, including training, communication and engagement plans, as well as other activities aligned to effective change management that will enable more volumes being driven to the production management supplier
• Ensure on-boarding of new teams, individuals or other external partners aligned to production management
• In partnership with manager, supporting functions and business teams, identify and launch new services for marketing delivery that drives efficiency and effectiveness across marketing execution
• Manage a consolidated approach for production management demand planning of tactics aligned to creative- production management to ensure accurate and appropriate forecasts are provided
• Manage first line issue escalations and embed key learnings and root cause analysis into current or new processes
• Be proactive in bringing forth ideas to improve external and internal processes and standardization
• Track and report on the supplier for adherence to contractual SLA's/KPI's and identify and drive areas for improvement and efficiencies for creative and print production
• In collaboration with GSS, GCOIS and brands, support quarterly performance reviews of production management supplier, as well as annual performance reviews

Basic Qualifications:

Doctorate degree

OR

Master's degree and 2 years of related marketing experience

OR

Bachelor's degree and 4 years of related marketing experience

OR

Associate's degree and 10 years of related marketing experience

OR

High school diploma / GED and 12 years of related marketing experience

Preferred Qualifications

• Minimum of 4 years' relevant previous work experience in managing a "digital factory" and/or digital service delivery via e.g. creative or specialized digital agencies
• Minimum of 2 years' previous experience in digital marketing and/or multi-channel strategy execution
• Experience with leveraging various digital channels tactics to engage with customers;
• Proven track record of planning and delivering digital/multi-channel projects
• Substantial communication and presentation skills
• Specific technical experiences preferably include knowledge in website development, email development and deployment, marketing automation, paid search, SEO, display media, social media marketing, mobile marketing, field applications, 3rd party clinical information, EMR, direct mail and analyzing customer insights.
• Pharmaceutical experience

Amgen is committed to unlocking the potential for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Our culture is what makes Amgen a special place to work. We have a powerful shared purpose around our mission - to serve patients. We respect one another, recognize contributions, and have embedded collaboration, trust, empowerment and inclusion in all that we do.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.