Information Technology Automation Operations Lead
- Employer
- Amgen
- Location
- Tampa, FL, US
- Start date
- Oct 10, 2019
View more
- Discipline
- Engineering, Information Technology, Information/Data Security
- Required Education
- Bachelors Degree
- Position Type
- Full time
- Hotbed
- Best Places to Work
Job Details
We are looking for a leader who can help drive IT operations and support of key platforms in AID (Automation, Integration, Development) and Global Contracts and pricing system (GCPS). We are looking for someone who will serve as the primary interface between our team and clients across Amgen.
Key Responsibilities:
- Execute support Roadmap including process improvements, incident reductions, automation, financial performance & total cost of ownership etc.
- Key point of contact for Production outages and assist in resolution of critical system related issues/events.
- Ensure system availability per our agreed Service Level Agreement's and implement proactive measures to reduce the number of incidents.
- Ensure successful delivery of the monthly & other planned releases through teamwork, early engagement, reviews and controls and effective knowledge and support hand-overs
- Effective interaction with key business constituents to facilitate transparency
- Drive Global Contracts and Pricing Systems & Automation Integration Development related communications
- Ensure that GCPS & AID Systems adhere to Amgen corporate, Good Manufacturing Practices and Sarbanes-Oxley(SOX) compliance requirements, including periodic audit
- Drive rationalization of legacy platforms
- Drive utilization of platforms
- Work with IS shared infrastructure team & Platforms domain experts to plan & execute Production Disaster Recovery exercises.
- Mentor support team members and coach them with their career planning
- Govern demand for engagement of GCPS & AID services from external Amgen organizations
- Serve as Scrum Master for Automation Integration and Development team
- Conduct road shows to champion and share services provided
Basic Qualifications
Doctorate degree
OR
Master's degree and 2 years of Information Systems experience
OR
Bachelor's degree and 4 years of Information Systems experience
OR
Associate's degree and 10 years of Information Systems experience
Or
High school diploma / GED and 12 years of Information Systems experience
Preferred Qualifications
- B.S. or M.S. or MBA degree is a plus
- Able to organize, manage, and direct cross-functional teams to address and solve technical and business issues
- Demonstrable experience in leading IT operations
- Good understanding of the ITIL (Information Technology Infrastructure Library) process framework
- Management experience in all aspects of an information systems environment
- Working knowledge of technologies like Mulesoft, Automation Anywhere, JIRA, Confluence, Application Lifecycle Management and testing tools will be a plus
- 7+ years of experience in the deploying and supporting of complex Enterprise environments
- 5+ years of experience of operating in a global managed service environment
- Strong verbal and written communication, interpersonal and problem-solving skills
- Portfolio and project management skills
- Understand service models and ability to prioritize based on impacts to business operations
Amgen focuses on areas of high unmet medical need and uses its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Join Us
If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.
Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Company
We are all different, yet we have this in common: our mission to serve patients. This sense of shared purpose is key to our becoming one of the world’s leading biotechnology companies. It guides us as we continue to launch new medicines and reach millions of patients worldwide.
We live the mission.
We win together.
We thrive on continual challenge.
Our team of 22,000+ scientists and professionals worldwide bring distinct perspectives and experiences to all we do. We leverage our global talent to achieve together—to research, manufacture and deliver ever-better products and greater depth to our mission.
At Amgen, there is a strong correlation between our high level of diversity and performance. Because addressing issues with a wider range of perspectives and approaches leads to more creative problem-solving. Together, we’re transforming the promise of science and biotechnology into therapies that have the power to restore health.
Connect with us to explore how you can Win, Live, and Thrive at Amgen.
- Website
- http://careers.amgen.com/
- Phone
- 805-447-1000
- Location
-
Corporate Headquarters
One Amgen Center Drive
Thousand Oaks
California
91320-1799
United States
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