Incident Response Manager

Tampa, FL, US
Oct 08, 2019
Required Education
High School or equivalent
Position Type
Full time
Amgen is seeking an Incidence Response Manager who will report to the Senior Manager, Information Systems, and will be based at either Amgen's Capability Center in Tampa, Florida. At Amgen, our mission is simple: to serve patients.

Leading Amgen's Cyber Security Organization, the Incidence Response Manager engages with key business and operational partners in managing the detection, response, and remediation of cyber related attacks on Amgen's global enterprise while contributing and delivering services and projects that support the mission, priorities and objectives of the organization.

The Manager oversees all day-to-day operations, functions, and capabilities provided by Amgen's CSOC and global Incident Response Team while being directly responsible for organizing, training and equipping Amgen employees and contractors in a manner directly aligned with Amgen's culture, principles and core values. In addition, the Manager maintains sound fiduciary responsibilities to the organization and prudently manages operational budget, contract workforce resources, and service level agreements.

Key Activities of the Incident Response Manager:
  • Co-lead the Cyber security SOC along with the Romania based Manager to ensure continuity of 24/7 security services across Amgen globally while overseeing security event monitoring, management, and response
  • Providing comprehensive governance leadership for security operations, standard operating procedures, field manuals, and operating instructions
  • Ensure incident identification, assessment, quantification, reporting, communication, and mitigation while confirming SLA compliance, process adherence, and process improvisation to achieve operational objectives
  • Maintain knowledge and skills proficiency with security application tools and systems, ie Cylance, Domain Tools, O365: Security and Compliance Module, QRadar, Phantom, Symantec Endpoint Protection, Tanium, Tufin, ThreatGrid
  • Lead integration of standard and non-standard logs in Security Information and Event Monitoring (SIEM) solution while revising and developing processes to strengthen Security Operations
  • Oversee workforce job proficiency by establishing and maintaining a comprehensive professional development plan
  • Oversee staff augmentation and outsourced services pertaining to the SOC while leading operations through our Managed Security Service Provider
  • Lead coordination efforts with necessary stakeholders to better understand activity or actions and their impact to the SOC

Basic Qualifications

Doctorate degree

Master's degree in Engineering, Information Systems, or Computer Science and 2 years experience
Bachelor's degree in Engineering, Information Systems, or Computer Science and 4 years experience
Associate's degree in Engineering, Information Systems, or Computer Science and 10 years experience
High school diploma / GED and 12 years experience

Preferred Qualifications
  • 5+ years as a security manager supporting a multinational organization
  • CISSP or equivalent security-related industry certifications
  • Extensive experience with security application tools and systems, ie Cylance, Domain Tools, O365: Security & Compliance Module, QRadar, Phantom, Symantec Endpoint Protection, Tanium, Tufin, ThreatGrid
  • Demonstrated knowledge of digital network telecom including TCP/IP and related network protocols, Information Security standards and policies such as: ISO 27001/27002, NIST
  • Experience in security device management and SIEM (QRadar)
  • Demonstrated ability to navigate risks using related methods to address gaps, then implement appropriate security controls while piecing together diverse, complex technology solutions that meet security requirements
  • Comprehensive knowledge of the workings of security-related controls like firewalls, intrusion detection systems, anti-malware, secure gateways, security monitoring, data encryption and other industry-standard techniques and practices

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

The invaluable contributions of our talented Tampa team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.