Sr Help Desk Admin, Realestate & Facilities Management

Location
Tarrytown, NY
Posted
Oct 04, 2019
Ref
17846BR
Required Education
Bachelors Degree
Position Type
Full time
Known for its scientific and operational excellence, Regeneron is a leading science-based biopharmaceutical company that discovers, invents, develops, manufactures, and commercializes medicines for the treatment of serious medical conditions. Regeneron commercializes medicines for eye diseases, high LDL-cholesterol, atopic dermatitis and a rare inflammatory condition and has product candidates in development in other areas of high unmet medical need, including rheumatoid arthritis, asthma, pain, cancer and infectious diseases.

Summary:
Responsible for Operations Help Desk. Provides primary support for Facilities work order request management and delegation. Maintains records for support staff time & attendance. Manages the schedule of multiple support staff groups within Operations. Provides general assistance and support services as needed.

Responsibilities:

• Provide first level contact and convey guidance, instruction, direction, and resolutions to customer and support staff inquiries and issues

• Properly escalate unresolved queries to the next level of support

• Track, route and redirect problems to correct resources

• Update customer data and produce activity reports

• Walk customers through problem solving process

• Follow up with customers, provide feedback and see problems through to resolution

• Utilize excellent customer service skills and exceed customers' expectations

• Ensure proper recording, documentation and closure

• Recommend procedure modifications or improvements

• Preserve and grow your knowledge of help desk procedures, systems, products, and services

• Creates, enters, delegates, and tracks facilities work requests directly and/or on behalf of customers

• Maintains database for asset disposals.

• Available for emergency response.

Required Skills and Experience:
  • BS/BA preferred but not mandatory
  • hours 7:30-3:30 or 8 -4 with OT as needed
  • 2-5 years experience in a support function preferrably Facilties operations
  • ability to read and interpret floor plans

This is an opportunity to join our select team that is already leading the way in the Pharmaceutical/Biotech industry. Apply today and learn more about Regeneron's unwavering commitment to combining good science & good business.

To all agencies: Please, no phone calls or emails to any employee of Regeneron about this opening. All resumes submitted by search firms/employment agencies to any employee at Regeneron via-email, the internet or in any form and/or method will be deemed the sole property of Regeneron, unless such search firms/employment agencies were engaged by Regeneron for this position and a valid agreement with Regeneron is in place. In the event a candidate who was submitted outside of the Regeneron agency engagement process is hired, no fee or payment of any kind will be paid.

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.