Senior Clinical Operations Manager

94102, San Francisco
Sep 18, 2019
Required Education
Bachelors Degree
Position Type
Full time

Apex systems is seeking a Senior Clinical Operations Manager for a San Francisco site location

Essential Duties/Responsibilities:

  • Customer & Personalized Service: Continuously evaluate and identify opportunities to        drive process improvements that positively impact the customer’s experience
  • Manage the day to day operations of the SF cardiac monitoring centers - including the hiring, training and scheduling of all employees through the onsite management team (24/7 operation)
  •  Capable and able to work various shifts as necessary
  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, staffing, leadership technique, production methods, and coordination of people and resources
  • Team development and coaching/mentoring direct and indirect reports
  • Monitor the QA, productivity and attendance of all employees
  • Provide on-going over site of the training programs and QA review of the employees for the SF Monitoring Centers
  • Analyze and focus on quality and efficiency measurements
  • Conduct and/or attend weekly staff meetings with supervisors and managers in SF locations as well as with your direct manager
  •  Oversee daily staff huddles
  • Problem solving of practice, physician and patient service issues
  • Perform annual performance reviews of direct staff and assist in annual performance  review of technicians


Education and Experience Requirements:

  • Education: Bachelor’s Degree required, Master’s Degree preferred
  • Relevant Work Experience:
  • Previous direct management experience over multiple sites required (3-5 years)
  • Mentoring of direct and indirect reports
  • Experience in managing budgets and providing justification for expenditures
  • Experienced with creating and managing to metrics (dashboard) for KPI’s
  • Previous experience with HR policies and procedures – such as, hiring, counseling and termination
  • Previous ECG analysis experience preferred, but not required


    EEO Employer


    Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.