Clinical Nurse Educator

TX, United States
Sep 16, 2019
Required Education
Bachelors Degree
Position Type
Full time
Working at Horizon is more than a job - it's personal. For us, success is measured by the numbers that matter most - the number of lives we touch, the number we change and those we work tirelessly to help save. We're a team of agile, out-of-the-box thinkers who are inspired to do more because we know we're a part of something bigger. We strive to build meaningful careers at a company whose values we share because when we live up to our potential, we help others live up to theirs.

The geography includes: ND, MN, WI, SD, NE, IA, KS, MO, OK, TX, IL

Position Summary:

The purpose of the Clinical Nurse Educator is to provide point-of-service support with key healthcare providers and clinics within a specified geography in order to enhance disease knowledge, support the patient therapy selection process, coordinate and provide training, enhance compliance, and improve adherence. This position requires strong communication and coordination with other stakeholders including caregivers, physicians, access support programs, and other external foundations and support partners. Position reports to Director, Orphan Patient Services

  • Provide home based training on proper use of medication including self-injection techniques
  • Support and educate patients and caregivers about Horizon Therapeutics products and services, including product support and information, dosing and administration, reimbursement services, and other education as needed.
  • Provide reimbursement education and support to physician's offices with specific emphasis on Horizon Patient Services reimbursement support services.
  • Secure written opt-in and HIPAA waivers to the patient support program for patients in the region.
  • Maintain routine and proactive contact with patients while reactively responding to specific requests
  • Educate patients about insurance options when necessary to ensure continuity of care for the patient.
  • Help patients and families to resolve logistical challenges with insurance and pharmacies when necessary.
  • Respond immediately to patient and patient family questions and concerns; providing resources to resolve patient/caregiver issues.
  • Connect patients with and warm transfer to appropriate financial assistance programs, if eligible and appropriate.
  • Connect patients with external support programs that may be available in the region, as needed.
  • Partner with Safety and PV. Report AE's and product complaints through medical information.
  • Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements.
  • Represent Horizon Therapeutics at external meetings.
  • Coordinate with case managers and home office commercial team.

Qualifications and Skills Required:
  • High level of empathy and compassion for patients
  • Bachelor's Degree required
  • 5+ years of field-based experience in patient services/reimbursement
  • Ability to learn product and disease information
  • Familiarity with HIPAA guidelines and FDA requirements
  • Familiarity with and Adherence to internal and OIG Compliance guidelines a must
  • Ability to handle difficult patient cases and resolve hurdles
  • Ability to work in team environment and manage communication with case managers and clinical sales associates
  • Ability to respond immediately when necessary to prevent lapses in treatment
  • Strong analytical skills and ability to report on meaningful activity in the region
  • Proficient in Microsoft Office.
  • Professional, proactive demeanor.
  • Strong interpersonal skills.
  • Excellent written and verbal communication skills.

Preferred Qualifications, Skills and Education:
  • Orphan or Rare disease experience
  • Experience directly supporting patients
  • Account management/institutional experience

Horizon Core Values & Competencies:

  • Manages Ambiguity
  • Strategic Mindset
  • Demonstrates Self-awareness
  • Cultivates Innovation
  • Develops Talent

  • Drives Results
  • Ensures Accountability
  • Decision Quality

  • Courage
  • Collaboration
  • Instills Trust

Horizon Therapeutics plc does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. It is our intention that all qualified applications are given equal opportunity and that selection decisions be based on job-related factors. Any individual, who, because of a disability, needs accommodation or assistance in completing this application or at any time during the application process, should contact the Human Resources Department.