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Specialist, Intake l

Employer
AbbVie
Location
Lake County, IL, US
Start date
Sep 15, 2019

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Discipline
Clinical, Clinical Medicine
Required Education
Associate Degree
Position Type
Full time
Hotbed
BioMidwest, Best Places to Work
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Job Details

  • Completes the intake process of all applications into Customer Relationship Management System (CRM)
  • Associates and tags all images to the patient, data enters all information including patient demographic information, physician information, drug information, and all relevant application data such as income information, household information and insurance information into the CRM
  • Conducts initial assessment of application for missing information and completes missing information patient outreach process to obtain required data
  • Completes initial assessment of simplified application
  • Identify appropriate work flow based upon business rules
  • Collaborate cross functionally to ensure processes are followed according to business rules and policies
  • Ensure all patient cases are documented in the CRM in accordance with all business rules and policies
  • Conduct renewal and year end recertification's process as determined by the AbbVie Patient Assistance Program
  • Readily assists on special project within job scope to improve reimbursement optimization when requested by managemen t


  • High school diploma or equivalent required. College or a 2-year Associate Degree is preferred
  • A minimum of 1-3 years' experience within a call center, preferably in a healthcare provider, PBM, Specialty Pharmacy or Retail/Mail Order Pharmacy setting
  • Exposure to core insurance (Medical and Pharmacy Benefit) knowledge a plus
  • Strong attention to detail and work independently with minimal direction
  • High quality customer service skills
  • Ability to express ideas clearly in both written and oral communication s

Company

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, and YouTube.

Stock Symbol: ABBV

Stock Exchange: NYSE

Company info
Website
Phone
1-800-255-5162
Location
1 North Waukegan Road
 North Chicago
Illinois
60064
US
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