IT Systems and Support Analyst

Location
San Diego, CA
Posted
Sep 12, 2019
Ref
1282150117
Hotbed
Biotech Beach
Required Education
Masters Degree/MBA
Position Type
Full time

This position is responsible for desk-side support as well as some systems and network administration. The ideal candidate will have a keen attention to detail, a sense of urgency, and excellent customer service skills. In addition, we're looking for someone who had experience managing Office 365 applications, such as Exchange Online, SharePoint Online, etc. We are a fast-paced organization with no room for downtime. This role will report to the Head of IT and will interact with and provide service to all other functions.

Day-to-Day Duties:

  • Provide desk side support for all user IT systems including
  • Laptop/PC and peripheral hardware
  • MS Windows and basic Linux/Mac/mobile OS's
  • Business and scientific applications (MS Office, Adobe, AV, and other more specialized software)
  • Networking support including identifying issues with network infrastructure and escalating to the systems administrator
  • Other general support and troubleshooting as needed
  • Setup, move, and decommission of user computers and peripherals
  • Configuration of user phone lines and devices
  • Use the Service Desk platform to prioritize, update and manage service and incident requests.
  • Triage all inbound service requests to the appropriate assignee
  • Ensure user and asset inventory is accurate in the Service Desk and other systems as needed
  • Manage user accounts in Active Directory and Azure Active Directory including creation and deletion of users


Requirements:

 

  • 2-4 years of experience in a similar role
  • High school diploma required, some college preferred.
  • Experience with usage and support of MS Office applications
  • Experience with Office 365 and SharePoint Online
  • Experience with Windows client and server operating systems
  • Familiarity ITIL and other service frameworks a plus
  • Excellent verbal and written communication skills
  • Experience in biotech industry a plus
  • Must be able to lift over 50lbs