National Field Trainer - Xfactor Specialty Nurse Ambassadors

Employer
AbbVie
Location
Lake County, IL, US
Posted
Sep 12, 2019
Ref
1906209
Required Education
Bachelors Degree
Position Type
Full time
Supports Xfactor Specialty Nurse Ambassador Patient Services organization in the design, development and delivery of training solutions to a field team organization. Accountable to ensure that adherence to vision of providing an enhanced patient experience is represented in all training programs and solutions.

Key Responsibilities Include:
  • Designs, develops, and delivers learning solutions that increases effectiveness and credibility of participants by adhering to adult learning principles and sound training design.
  • Demonstrates the ability to effectively address challenges in the classroom setting (live / virtual) so that the entire class can benefit and learn.
  • Provides candid and specific verbal performance feedback including a plan for improved performance throughout the training.
  • Actively sets mutual expectations with key stakeholders, including the field and home office groups, so that trusted working relationships are constructive and productive.
  • Demonstrates and applies knowledge of all Business Partners (e.g. marketing, field leadership) businesses, strategies, and links solutions to defined business partner/brand strategies in the classroom, at meetings, and in the field.
  • Helps develop Guest Trainers by providing them a meaningful role in the class, one-to-one coaching including performance feedback and acts as a mentor to other National Field Trainer maintaining positive peer-to-peer relationships.
  • Demonstrates ability to build relationships with third parties using good negotiation skills.
  • Demonstrates ability to develop and execute plans in an independent environment


Basic:
  • Bachelor's degree required.
  • Advanced knowledge and exposure to science or health sciences is necessary to successfully develop training content that develops pharmaceutical product / disease state knowledge.
  • Knowledge of applicable regulations and standards affecting Pharmaceutical products.
  • 3 years of field sales experience or patient support service experience with a proven high performing track record and strong understanding of what drives success in a commercial organization.
  • Demonstrated ability to work with a variety of individuals at all levels of management to gain consensus on training program development and delivery.
  • Learning agility to adapt to new products, markets, and develop innovative approaches.
  • Demonstrated ability to be adaptable to changing work environments and responsibilities.
  • Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology.