Senior Associate IS Windows Engineer

Tampa, FL, US
Sep 12, 2019
Required Education
High School or equivalent
Position Type
Full time
Amgen is seeking a Senior Associate Information Systems (IS) Windows Engineer who will support Infrastructure Operations having primary responsibility for activities related to Windows administration, and other current, or new related technologies introduced in the Amgen 24x7 regulated, on-call environment.

Senior Associate IS Windows Engineer will be reporting to the Senior Manager Information Systems at Amgen's Capability Center in Tampa, FL. At Amgen, our mission is simple: to serve patients. Our new Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world's leading biotechnology companies.

The Infrastructure Operations team is the global enterprise administration group that manages physical and virtual hosting including private and public cloud hosting options, operating systems, databases, middleware, storage, and backup. The primary Windows platform supported by this group is Windows 2012 R2 with a smaller footprint of previous Windows server operating systems, as well as current Microsoft server versions.

Key Activities of the Senior Associate IS Windows Engineer include:
  • Support the Service Owner, full time employees, and managed service provider in the development, delivery, and continuous improvement of the technology service
  • Ensure service offering is aligned with our key principles of service ownership which include: meeting the needs of the business, cost effectiveness, scalability, compliance, reliability, and resilience
  • Support monitoring, administration, maintenance, and troubleshooting of Microsoft technologies, including Windows Server Operating Systems, IIS, Active Directory, Group Policies, and Microsoft Clustering
  • Contribute to server design decisions ensuring that application hosting solutions exhibit high levels of performance, security, scalability, maintainability, reliability upon deployment
  • Support the design, then implementation of enterprise Windows server solutions and IT projects while validating alignment with our strategic goals and technical standards
  • Support projects from a technical aspect and provide guidance and direction to less experienced technical staff and Managed Service Providers including installations and upgrades of Operating System, backup/recovery strategies, and high availability configurations
  • Contribute to monitoring security bulletins to obtain information of potential threats; analyze and support necessary security patch implementations to ensure ongoing system security
  • Utilize software and hardware tools to identify, analyze, and diagnose complex problems and factors affecting performance, then investigate and resolve technical issues and assisting in Root Cause Analysis reviews

Basic Qualifications

Master's degree


Bachelor's degree and 2 years of Information Systems and/or Windows Administration experience


Associate's degree and 6 years of Information Systems and/or Windows Administration experience


High school diploma / GED and 8 years of Information Systems and/or Windows Administration experience

Preferred Qualifications
  • Industry Certifications and experience with Windows server administration
  • Direct working experience in installing, configuring, and administering:
    • Microsoft Core Infrastructure technologies: Active Directory, DNS, DHCP, Group Policies
    • Microsoft Server Operating System technologies: Windows Server 2012 R2 and 2016
  • Previous experience SCCM and Windows patch management experience, including demonstrated knowledge in supporting updates to server operating systems and applications
  • Previous experience in Operating System Administration, Performance, Reporting and monitoring needs
  • Experience in Scripting with PowerShell, Python, or other Languages
  • Knowledge and Experience with Automation tools such as Puppet, Chef, or Ansible
  • ITIL experience with Incident, Change, and Problem Management
  • Experience managing systems in regulated environments such as the Pharma, Healthcare of Financial Services
  • Understanding of operating system and network tools for troubleshooting performance issues
  • Working knowledge of Clustering and HA configurations
  • Solid data-driven problem solving and analytical skills

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

The invaluable contributions of our talented Tampa team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.