Patient Care Coordinator II or III - TGMB

Bethesda, MD, USA
Sep 11, 2019
Required Education
High School or equivalent
Position Type
Full time
Within Leidos Biomedical Research Inc., the Clinical Monitoring Research Program Directorate (CMRPD) provides high-quality comprehensive and strategic operational support to the high-profile domestic and international clinical research initiatives of the National Cancer Institute (NCI), National Institute of Allergy and Infectious Diseases (NIAID), Clinical Center (CC), National Heart, Lung and Blood Institute (NHLBI), National Institute of Arthritis and Musculoskeletal and Skin Diseases (NIAMS), National Center for Advancing Translational Sciences (NCATS), National Institute of Neurological Disorders and Stroke (NINDS), and the National Institute of Mental Health (NIMH). Since its inception in 2001, CMRPD's ability to provide rapid responses, high-quality solutions, and to recruit and retain experts with a variety of backgrounds to meet the growing research portfolios of NCI, NIAID, CC, NHLBI, NIAMS, NCATS, NINDS, and NIMH has led to the considerable expansion of the program and its repertoire of support services. CMRPD's support services are strategically aligned with the program's mission to provide comprehensive, dedicated support to assist National Institutes of Health (NIH) researchers in providing the highest quality of clinical research in compliance with applicable regulations and guidelines, maintaining data integrity, and protecting human subjects. For the scientific advancement of clinical research, CMRPD services include comprehensive clinical trials monitoring, regulatory, pharmacovigilance, protocol navigation and development, and programmatic and project management support for facilitating the conduct of 400+ Phase I, II, and III domestic and international trials on a yearly basis. These trials investigate the prevention, diagnosis, treatment of, and therapies for cancer, influenza, HIV, and other infectious diseases and viruses such as hepatitis C, tuberculosis, malaria, and Ebola virus; heart, lung, and blood diseases and conditions; parasitic infections; rheumatic and inflammatory diseases; and rare and neglected diseases. CMRPD's collaborative approach to clinical research and the expertise and dedication of staff to the continuation and success of the program's mission has contributed to improving the overall standards of public health on a global scale.

The Clinical Monitoring Research Program Directorate (CMRPD) provides comprehensive, dedicated clinical research and study coordination support to the clinics operated by the National Cancer Institute (NCI), Center for Cancer Research (CCR), Thoracic and Gastrointestinal Malignancies Branch (TGMB).


  • Assists with the coordination of patient activities in the program, such as screening telephone calls, using discretion ascertaining the purpose of the call and demonstrating thorough knowledge of the clinical program by providing information or making appropriate referrals
  • Contacts Patient/Study Coordinators to set-up screening appointments
  • Identifies solutions for day-to-day scheduling issues by adapting processes and procedures with consideration to the coordination of patient care
  • Notifies patients and nursing units of date and time tests are scheduled for patients
  • Prepares appropriate travel and admission documents for the patients
  • Prepares new patient workbooks for the clinic, maintains clinic charts and organizes chart room
  • Requests copies of films (CT Scans, PET, Nuclear Medicine Scans) for patients and has them sent to the patient's local Medical Doctor (MD) or other treatment facility, as needed
  • Retrieves information for patients and their referring MDs and send it out as needed
  • Schedules patients for tests needed to meet protocol requirements using written instructions from the research nurses (e.g. flow cytometry, PET Scan)
  • Coordinates with NIH Medical Records for paperwork to be filed in patient's chart (e.g. PK Order Sheets, signed consents)
  • Sends Screening Packets as needed for emergency screens and in Study Coordinator's absence
  • Coordinates and assists with the patient care aspects of the program's clinical activities
  • Requests films for tumor measurement sessions weekly
  • Completes Procedure Request Forms and deliver them to the appropriate person or department
  • Schedules tests needed for study evaluation, as well as protocol-specific tests, including MRI, CT, ultrasound, EKG, x-rays, blood tests, etc.,
  • Tracks data entry time points, monitoring the time of our research records in an effort to ensure timely data entry and more importantly, timely data submission to our monitoring agency
  • This position is located in Bethesda, Maryland


Patient Care Coordinator II
  • Possession of a high school diploma or equivalent
  • Foreign degrees must be evaluated for U.S. equivalency
  • A minimum of three (3) years progressively responsible clerical experience including a minimum of one (1) year in a clinical/medical office

Patient Care Coordinator III
  • Possession of a high school diploma or equivalent. Foreign degrees must be evaluated for US equivalency
  • Foreign degrees must be evaluated for U.S. equivalency
  • A minimum of five (5) years of progressively responsible administrative experience, to include a minimum of one (1) year in a clinical/medical setting
  • Experience scheduling patient appointments and maintaining patient records

Both Levels
  • Knowledge of medical terminology and understanding of clinical operations in order to provide adequate patient care arrangements
  • Ability to identify specific requirements and criteria for each type of appointment (e.g., new, follow-up, specialty case)
  • Ability to communicate effectively
  • Knowledge of record keeping, data management, and computer databases
  • Ability to efficiently compose correspondence, prepare reports from raw data, and design/ set up filing systems
  • Experience with Microsoft software applications
  • Must be able to obtain and maintain a security clearance

  • Knowledge of general scientific, safety, or medical technology and terminology
  • Familiarity with regulatory requirements and guidelines for clinical research
  • Oncology experience
  • General familiarity with requirements of clinical protocols and knowledge of special ambulatory care regulations