Information Technology Automation Operations Lead

Tampa, FL, US
Sep 10, 2019
Required Education
Bachelors Degree
Position Type
Full time
Amgen is seeking an Information Technology Operations Lead who will work on our Enterprise Platforms team reporting to Sr. Manager Information Systems. This key role will work out of Amgen's Capability Center in Tampa, FL. At Amgen, our mission is simple: to serve patients. Our new Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a significant impact at one of the world's leading biotechnology companies. Do you want to be part of an exciting and innovative team? if so read ahead!

We are looking for a leader who can help drive IT operations and support of key platforms in AID (Automation, Integration, Development) and Global Contracts and pricing system (GCPS). We are looking for someone who will serve as the primary interface between our team and clients across Amgen.

Key Responsibilities:
  • Execute support Roadmap including process improvements, incident reductions, automation, financial performance & total cost of ownership etc.
  • Key point of contact for Production outages and assist in resolution of critical system related issues/events.
  • Ensure system availability per our agreed Service Level Agreement's and implement proactive measures to reduce the number of incidents.
  • Ensure successful delivery of the monthly & other planned releases through teamwork, early engagement, reviews and controls and effective knowledge and support hand-overs
  • Effective interaction with key business constituents to facilitate transparency
  • Drive Global Contracts and Pricing Systems & Automation Integration Development related communications
  • Ensure that GCPS & AID Systems adhere to Amgen corporate, Good Manufacturing Practices and Sarbanes-Oxley(SOX) compliance requirements, including periodic audit
  • Drive rationalization of legacy platforms
  • Drive utilization of platforms
  • Work with IS shared infrastructure team & Platforms domain experts to plan & execute Production Disaster Recovery exercises.
  • Mentor support team members and coach them with their career planning
  • Govern demand for engagement of GCPS & AID services from external Amgen organizations
  • Serve as Scrum Master for Automation Integration and Development team
  • Conduct road shows to champion and share services provided

Basic Qualifications

Doctorate degree


Master's degree and 2 years of Information Systems experience


Bachelor's degree and 4 years of Information Systems experience


Associate's degree and 10 years of Information Systems experience

High school diploma / GED and 12 years of Information Systems experience

Preferred Qualifications
  • B.S. or M.S. or MBA degree is a plus
  • Able to organize, manage, and direct cross-functional teams to address and solve technical and business issues
  • Demonstrable experience in leading IT operations
  • Good understanding of the ITIL (Information Technology Infrastructure Library) process framework
  • Management experience in all aspects of an information systems environment
  • Working knowledge of technologies like Mulesoft, Automation Anywhere, JIRA, Confluence, Application Lifecycle Management and testing tools will be a plus
  • 7+ years of experience in the deploying and supporting of complex Enterprise environments
  • 5+ years of experience of operating in a global managed service environment
  • Strong verbal and written communication, interpersonal and problem-solving skills
  • Portfolio and project management skills
  • Understand service models and ability to prioritize based on impacts to business operations

Amgen focuses on areas of high unmet medical need and uses its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.