Manager, Field Medical Training

Lake County, IL, US
Sep 08, 2019
Administration, Training
Required Education
Bachelors Degree
Position Type
Full time
The Manager, Medical Training supports assigned Therapeutic Areas in the design and delivery of foundational and leadership skills to the field medical organization (scientific/product training out of scope). The Manager is accountable to the Associate Training Director, the USMA Field Force Effectiveness Director, and the applicable Therapeutic Area Business Partners (Associate Scientific Directors, Assistant Scientific Directors, Scientific/Medical Directors, MSL Directors) to ensure relevant content and strategy are appropriately incorporated in all training programs and solutions.

Key Job Responsibilities:

Relationship Building/Stakeholder Management

  • Actively sets mutual expectations with Business Partners, including the field and home office groups, so that working relationships are constructive and productive
  • Builds trust and credibility with Business Partners through regular interaction and is evidenced by feedback and proven working partnerships
  • Builds a sense of team within Field Force Effectiveness (FFE) team as demonstrated through mutual respect and support of peers and others
  • Demonstrates direct and open communication within FFE, CA&O and with all Business Partners resulting in positive relationships and mutual understanding and agreement

Performance Coaching

  • Provides candid and specific verbal performance feedback resulting in training participants (Medical Science Liaisons, Medical Outcomes Science Liaisons and field leadership) being aware of strengths and weaknesses
  • When asked by Business Partners, provides written evaluations that are specific, highlighting strengths and addressing areas for improvement which training participants can act on resulting in improved performance
  • Recognizes the skill level of training participants and adjusts coaching and training techniques to meet the needs of individuals
  • Acts as a mentor to others and "leads through teamwork" cultivating and maintaining positive peer-to-peer relationships
  • Demonstrates leadership of sessions including time management, speakers, partners, during all meetings and training classes
  • Demonstrates the ability to effectively address classroom challenges - behavioral, over-achievers, low performers - so that the entire class is able to benefit, progress and learn
  • Demonstrates ability to influence others and 'lead without authority' evidenced by interactions with Business Partners such as Therapeutic Area and/or Field Excellence leadership


  • Demonstrates and applies knowledge of all FFE Business Partner (e.g. Therapeutic Area, Field leadership) businesses, strategies and priorities
  • Adheres to and links solutions to defined business partner strategies in the classroom and at any relevant meetings
  • Seeks innovative solutions to capitalize on business opportunities and shares solutions across Therapeutic Areas when appropriate
  • Must possess advanced problem solving and analytic skills to be able to identify, and translate specific Business Partner training needs, into an action that will achieve objectives

Performance Learning

  • Designs, develops and delivers learning solutions that increases effectiveness and credibility of participants (MSL and MOSLs)
  • Adheres to adult learning principles and sound training design
  • Demonstrates versatility and flexibility so that obstacles are overcome and expected results are produced
  • Increases personal effectiveness through formal and informal development
  • Recognized as an expert in non-therapeutic areas such as customer and business skills
  • Builds, strengthens and transfers knowledge and skills to enhance field medical customer engagements, including but not limited to Active Listening, Storytelling, Mobilizer, and Medical Challenger
  • Continually educates self on Medical Affairs market issues/trends and product knowledge as it pertains to specific business responsibilities in assigned therapeutic areas


  • Bachelor's degree
  • 2 years of field experience with a proven high-performance track record
  • Scientific knowledge on given disease states and treatment options is necessary to successfully develop relevant and targeted training content
  • Excellent written, verbal, interpersonal, and matrix leadership skills required
  • Learning agility to adapt to new business developments and create innovative approaches
  • Proven ability to integrate business trends and therapeutic area strategies into plans that drive performance in the field
  • Exceptionally skilled at gaining stakeholder alignment to develop partnerships and align training with the business strategy
  • Strong communication and platform skills
  • Proficient in Microsoft office and Webex programs
  • Competent in project management and appropriately prioritizes multiple projects at a time.


  • Advanced degree (PharmD, PhD, MD, MBA)
  • Demonstrated experience and knowledge in adult learning principles and instructional design