Accounts Payable Exceptions Manager

This role will be part of Amgen's Global Requisition to Pay organization within Global Business Services. The Accounts Payable (AP) Exception Manager is responsible for overseeing the internal AP Functional Leads. The position is critical to drive customer satisfaction across Amgen business units through optimum utilization of resources and continuous improvement.

The AP Exceptions Manager will report to the Senior Manager Finance and will work out of Amgen's Capability Center in Tampa, FL. At Amgen, our mission is simple: to serve patients. Our new Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a significant impact at one of the world's leading biotechnology companies.

Key Responsibilities

• Manage day to day and prioritization of functional AP leads and supplier reconciliation team to resolve AP exceptions and escalations
• Monitors the performance of the Business Process Outsourcing (BPO) in relation to AP exceptions, interacts with BPO leadership to make improvements to the service level and support structure
• Accountable for driving customer satisfaction through timely and accurate resolution of exceptions
• Work with team to continually make updates and improvements to the customer helpdesk and exception management playbooks in accordance with the other Service Owners and Process Owners
• Drives decisions related to AP exception escalations
• Driving optimum resource utilization for Amgen staff as well as outsourced provider
• Monitor performance against service level agreements; ensure service level agreements are met
• Conduct regular assessment of AP exceptions to derive root causes; develop solutions to continuously improve performance against SLAs
• Ensure compliance to internal and external policies, regulations and laws applicable to the function

Basic Qualifications

Doctorate degree
OR
Master's degree and 2 years of Finance experience
OR
Bachelor's degree and 4 years of Finance experience
OR
Associate's degree and 10 years of Finance experience
OR
High school diploma / GED and 12 years of Finance experience

Preferred Qualifications

• Bachelor's degree in business or any other highly quantitative discipline
• 5+ years' experience in Procure to Pay processes
• Demonstrated experience interfacing with different stakeholder groups in a multinational corporation
• Experience working for a Global corporation
• Ability to lead global virtual teams in a dynamic environment
• Strong written, verbal communication and inter-personal skills
• Intermediate to Advanced level knowledge of office tools e.g. MS Excel/MS Access
• Be customer focused and have a problem solving attitude
• Ability to multi-task and work with short timelines

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

The invaluable contributions of our hardworking Tampa team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.