Bristol-Myers Squibb Company

Clinical Operations Lead

Princeton, NJ, United States
Aug 24, 2019
Required Education
Bachelors Degree
Position Type
Full time
Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.

Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.


Provide senior-level operational oversight and leadership for the execution of clinical programs within the Oncology book of work.

Degree/Certification /Licensure

Minimum of BS/BA Degree Advanced degree is preferred.


Strong leadership competencies and influencing skills with senior leaders and cross-functional leaders in a matrixed environment.

Effective oral and written communication skills to influence, inform and guide a large scale global operational team.

Broad clinical operational experience (registrational and/or post-approval) and strong project management skills.

Ability to foster partnerships across projects and multidisciplinary teams

> 10 years of direct experience and proven track record of independently leading and managing global clinical trial program(s)

- + 3-5 years in a senior leadership position directing the operations of a large, matrixed global teams while developing and mentoring junior colleagues


Program Management

Proactive gap analysis to identify areas for training, improvement or reduce cost/improve efficiencies in the operating model.

Develops operational standards and ensures consistency and efficiency across the program.

Manages a disciplined approach that supports accurate, compliant documentation of the team's work

Leads and supports cross-functional teams to ensure successful and efficient execution of studies from start up to final CSR/FSR and/or to support a Regulatory submission

Integrates lessons learned across their program work as well as support a global, organizational global awareness

Advises and serves as an subject matter expert (SME) resource for a broad range of organizational-related issues requiring the sharing of specific clinical and/or operational knowledge

Acts as point of contact to provide operational expertise across R&D Development, Medical and or other key partners

Works with GCO functional management and across R&D to secure necessary resources to adequately support the program needs

Achieves results by effective mobilization, development and utilization of resources

Provides input (as needed) to Health Authority or other regulatory submissions

Operational Leadership/Decision making

Demonstrates an appropriate 'sense of urgency' to consistently provide operational decisions in a timely manner

Uses expert judgment to make sound decisions based on a balanced evaluation of available information within a complex environment of competing project priorities

Acts decisively to address team challenges

Contributes to business strategy from an operational perspective

Leads/co-leads Operations Team meetings; active participant and GCO representative on development and/or medical team meetings

Facilitates issue escalation & resolution in collaboration with other functional areas

Proactively contributes to issue identification and strategy discussions at senior level meetings

Stakeholder Management

Addresses the concerns and needs of stakeholders and manages stakeholders' expectations

Using expert judgement, seeks input before making a decision

Demonstrating and embracing the BMS core behaviors at all times

Facilitates issue resolution and communication/collaboration with stakeholders and other functional area team members

Builds alliances to gain key stakeholder support, buy-in and ownership of key actions within the appropriate functional area

Builds and nurtures partnerships with internal and external team members that foster an environment built upon trust

Partners with business leaders to resolve competing priorities


Provides vision to build partnerships across functional area leadership

Demonstrates a proper attitude about the team's ability to deal with challenges

Drives issues to resolution; communicates to insure that issues have been worked through to completion

Demonstrates diplomacy when interfacing with other functional areas, CROs and other outside vendors while remaining authentic in the approach

Applies change management principles to support communication and implementation of integrated change

Proactive, frequent communication of program status to different levels of stakeholders

Development of team members

Consistently provides accurate, motivating and constructive feedback and coaching to team members

Is an authentic, genuine yet skillful communicator during difficult conversations

Invests time in getting to know others to understand their attitudes and views; learns others' style to interact effectively

Accommodates cultural differences

Aligns program and company objectives, assesses training needs and recommends training where needed to functional management

Matrix partner with functional management teams to assess skill sets, and set objectives for each team member to support their developmental

Software that must be used independently and without assistance (e.g., Microsoft Suite):

Enterprise Applications: SharePoint, SAP, Microsoft Suite

Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.