IT Help Desk Specialist

San Francisco, CA, United States
Aug 20, 2019
Biotech Bay
Required Education
Bachelors Degree
Position Type
Full time

Position Summary:

We are seeking a Help Desk Specialist who is highly motivated to join our IT team. The Help Desk Specialist will deliver excellent support with issues related to (but are not limited to) operating system problems, network troubleshooting, new-hire equipment and application troubleshooting.

Essential Duties and Responsibilities:

  • Installing, configuring and supporting Windows computers, printers and peripherals
  • Creation and termination of Active Directory accounts and Exchange mailboxes
  • Troubleshooting TCP/IP and network issues
  • Providing first tier technical support to end users, both on-site and remote
  • End user support of corporate applications, including Microsoft Office 365, Exchange and SharePoint
  • Providing end user training
  • Providing audio/visual support for meetings and seminars
  • Documenting IT assets and maintaining IT inventory
  • Maintenance of user accounts on the phone system
  • Supporting smartphone connectivity to Office 365 applications
  • Ensuring that end user machines are patched appropriately
  • Documenting new procedures as appropriate and consistently following existing procedures

  • 3+ years of related IT experience
  • Demonstrated knowledge and proficiency in troubleshooting
  • Exceptional working knowledge of Windows desktop operating systems and Microsoft Office applications. Microsoft certification is a plus
  • Experience with desktop imaging systems
  • Strong written and verbal communication skills and the ability to work with multiple groups
  • Must be a team player and have strong attention to detail
  • Experience with spyware and malware removal
  • Basic working knowledge of security policies and practices
  • Must enjoy interacting with end users at all levels of the company
  • Experience in a laboratory or biopharma environment is highly desired

Fit with GBT culture:
  • Ability to build strong relationships with co-workers of various backgrounds and expertise
  • Ability to function at a high level in a team setting whether leading the group or acting as an individual contributor
  • Values-based leadership consistent with GBT's Core Values
  • Excitement about the vision and mission of GBT
  • Flexibility
  • Integrity

NOTE: This position summary is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Global Blood Therapeutics is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or any other characteristic protected by law.