Senior Director, Enterprise Outsourcing

Lake County, IL
Aug 14, 2019
Required Education
Bachelors Degree
Position Type
Full time
The AbbVie Outsourcing COE mission is to partner with stakeholders to develop and deliver the AbbVie Outsourcing strategy and drive sustainable value through AbbVie's Outsourcing relationships while mitigating the associated risks. The COE leads the development and implementation of governance infrastructure to ensure achievement of AbbVie's short term and long term Outsourcing objectives, and establishes the enterprise risk mitigation strategy for outsourced activities across the enterprise. Team members in the COE work with internal stakeholders to ensure that Service Providers are meeting the needs of the business and delivering the contracted value to AbbVie.

Key Responsibilities Include:
  • Deliver ongoing governance (i.e. contract management, performance/SLA management, financial management risk and compliance management) for all significant third party outsourcing arrangements
  • Leverage governance software + services for in-scope outsourcing portfolio to drive process automation and deliver consistency
  • Leverage data from COE governance software + services to deliver actionable insights to stakeholders
  • Deliver ongoing supplier management for outsourced service provider relationships including issue escalations, continual review and re-alignment of the relationship throughout the contract life-cycle
  • Provide consulting support to internal stakeholders across the Outsourcing lifecycle (program management, operating model strategy, feasibility assessment, financial modeling, relationship mediation, etc.)
  • Identify & implement opportunities to drive sustainable cost reductions across AbbVie's outsourcing portfolio
  • Determine & implement new services outsourcing opportunities for AbbVie
  • Implement more effective outsourcing operating models (e.g. migration from staff augmentation to managed services outsourcing for IT applications)
  • Review governance effectiveness per the approved Outsourcing CoE responsibilities across AbbVie
  • Review governance effectiveness across various engagements
  • Collaborate with stakeholders & vendors to implement recommendations and close gaps
  • Provides leadership and direction for the Strategy & Governance of BPO and IT Outsourcing functions
  • Work with key stakeholders to establish and sustain governance, high customer service standards, guidelines, and tools globally across AbbVie
  • Influence and partner with top leadership and the business in realizing the opportunities identified

  • Bachelors degree in accounting, finance, engineering and/or commercial business; MBA preferred
  • 10-15 years business experience with a strong background in people management, financial responsibility and business decision-making
  • In-depth exposure and experience of working with third party sourcing relationships.
  • Previous experience developing and deploying Shared Business Services Strategies and new delivery models
  • Has developed strategies to initiate and implement outsourcing of processes and third party relationships
  • Proven track record of building and implementing continuous improvement initiatives and lean methodologies
  • Strong leadership skills required to coordinate and manage across multiple organizations, processes and initiatives
  • Experience with Project Management
  • Ability to effectively navigate and understand organizational dynamics and ability to understand changing regulatory environments and technological advancements, while assessing impacts on current organizational structures and services
  • Strong business acumen and ability to anticipate changes to priorities based on evolving business conditions