North America Commercial PMO Lead

Cambridge, MA
Aug 12, 2019
Required Education
Masters Degree/MBA
Position Type
Full time
The PMO function within the North America Commercial Operations organization is a core enabling function leveraging best practices in project management, program management, vendor management and continuous improvement to achieve the goals of NA Business Operations and measurably impact the ability of the NA Commercial business to achieve goals and prepare for the future.

The North America Commercial PMO Lead will spearhead the introduction and adoption of PMO, VMO and service-based operational process maturity within the NA Commercial Organization. With guidance from the NA Commercial Enablement Lead, this role will introduce maturity in an incremental fashion, that aides in the productive execution of both tactical and strategic activities in NA Commercial business. This role will work with third -party vendors/ partners setting the standards for working with Ipsen and establish a cadence for supporting and leading key governance bodies as the business matures. In addition, this role is a launching point for a services-oriented approach within business operations, hence taking planned steps to incrementally improve basic operational processes in the areas of demand planning, budgeting and communication to better collaborate and serve the needs of key NA stakeholder communities.

Main responsibilities / job expectations
  • Accountable for the definition and introduction of PMO processes in NA Commercial Operations
  • Accountable for the management of strategic projects and targeted operational activities
  • Introduce adoption of PMO processes within Business Operations
  • Collaborate with NA Commercial Operations to scale and adopt new processes and project maturity
  • Develop repeatable project planning assets for NA Commercial business
  • Develop process maps of NA Commercial functions in support of project scoping and planning
  • Plan and manage Digital, Analytics, Data and technology based projects in support of the NA commercial business

Knowledge, abilities & experience

Education / Certifications:
  • Bachelors' Degree in business management and/or technology management
  • Masters in Pharm, Computer Science, Business Management ,Operations, Analytics ideal
  • PMP and/or Agile methodology experience preferred

  • At least 5 years of recent Commercial pharmaceuticals and life sciences experience preferred
  • At least 10 years building and managing projects and programs across business and technical domains
  • Experience training teams either directly or through execution of project or matrix
  • Has introduced project and process maturity into organizations that are growing and entrepreneurial
  • Worked within a global stakeholder environment
  • Introduced operational process for service management ( eg ITSM or equivalent operational management experience)
  • Knowledge and management of digital (web and/or digital mktg), Analytics and Data projects
  • Built project and vendor management operations and programs
  • Built and led communication, deployment and operational plans
  • Project and Program budgeting
  • Key Internal stakeholders: Business Operations, Brand Teams, Sales, Compliance, Legal , HR , Canada and Global Commercial Operations, Transformation and IT
  • Key External contacts: Agencies, Data Suppliers, Technology Vendors and outsourcing partners
  • Number of direct reports: 0

Key Technical Competencies Required
  • Project and Program Management principles, frameworks and tools
  • Process flow and RACI
  • Agile and / or Six Sigma
  • Change management
  • Commercial business processes
  • IT SDLC and ITSM or equivalent service models
  • Meeting Facilitation
  • MPP, EXCEL, Sharepoint and / or other PM and operational tools
  • Value realization / monetization of projects or productivity gains
  • Worked with vendors and managing outsourced business, data and technology services
  • Identify scale-out plan to meet strategy and direction set by Commercial enablement lead

The statements contained herein reflect general details as necessary to describe the principles functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance workload.

This description is not intended to be constructed as an exhaustive list of duties, responsibilities, or requirements for the position. This position may change or assume additional duties at any time. The employee may be requested to perform different or additional duties as assigned. All Employees are expected to adhere to all company policies and act as a role model for company values.

IPSEN is an equal opportunity employer that strictly prohibits unlawful discrimination. We recruit, employ, train, compensate, and promote without regard to an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.