Global Solution Delivery Manager - PSP CRM

Lake County, IL, US
Aug 09, 2019
Required Education
Masters Degree/MBA
Position Type
Full time
This position is overall responsible for the delivery and implementation of CRM applications that support Patient Support Program CRM in Abbvie OUS. Among other responsibilities, the Global Solution Delivery Manager develops, executes and manages IT projects within the defined scope. Expedite, manage and coordinated a multitude of interrelated IT project activities within the constraints of human and financial resources and changing priorities to ensure the successful completion of projects.

Major Responsibilities:

  • Define the business, financial, and operational requirements of new systems. Collaborate in the planning, design, development and deployment of new systems, and enhancements to existing systems. Determine ways of leveraging existing systems for new requirements. Enhance business processes, operations, and information process flow. Identify and resolve issues with existing systems.
  • Plan and coordinate budget and resources to ensure business goals are addressed effectively. Lead diverse technology teams to deliver projects on time and budget and as per business needs.
  • Assess the degree to which changes to scope, issues and risks will affect projects working with other BTS, business owners and sponsors to gain agreement for resolution. Measure performance to assure the project is progressing as compared to original plan and budget
  • Develops and executes a work plan obtaining authorized resources to ensure all activities are performed. Gather lessons learned and obtain final project approval from sponsor and stakeholders.
  • Communicate project progress by producing project reports to provide timely and accurate project status and decision support information to Executive management. Makes recommendations based on current project status to resolve issues
  • Establish and maintain high-quality relationships with all levels across the company and with external partners for synergies and opportunities to maximize TCOs and quality of solutions.
  • Negotiates, secures, oversees & ensures that resources are available to meet the long range operational demands of the area; oversee and control department budgets, project capital/RCE expenditures & ROI: develop, monitor and meet expense and recovery plans; continually look for opportunities for cost avoidance and cost reductions.

Experience Required:

• >10 year experience as IT system owner. Leading business analysts and developers in planning, designing and delivery of IT solutions.
• SFDC, SFDC Health-cloud
• Cross-Functional/Cross-Company Working Experience
• Experience in creating and operating IT services (configuration management, incident mgt., problem mgt., service mgt.).
• Experience in the healthcare industry is preferred

Soft Skills Required:

• Able to produce project plans (activities, resources, budget...) with limited input to facilitate discussions with the business and agree how business needs can be met

• Able to provide advice and counsel regarding effective system utilization to meet business requirements. Understanding the business processes in multiple businesses. Determines alternative delivery mechanisms.

• Able to operate within broad goals and objectives. Able to make strategic decisions that impact corporation.

• Able to work in a fast-paced environment

• Able to stay updated on technology roadmaps, relevant technology players (market leaders, visionaries and challengers).

• Able to work creatively and analytically in a problem-solving environment

Knowledge / Education Required:

• Master or bachelor degree in science, engineering or technology.
• Certifications on project management and/or ITIL.