Manager, Field Force Deployment

Lake County, IL, US
Aug 09, 2019
Required Education
Bachelors Degree
Position Type
Full time
The primary objective of the Field Planning organization is to support Sales, Marketing and Medical by providing analyses, tools, business processes, training programs, communications, and information that drive and/or enhance field force effectiveness. Two specific functional areas within Field Planning include: Alignment and Call Planning.

Alignment: Responsible for providing guidance and analytics to the Medical organization on both the design and the implementation of the sales force to optimize the allocation of sales resources. The Alignment function develops, implements and maintains alignment changes for all U.S. Medical field forces. The Alignment function also provides appropriate recommendations and manages the process of designing and implementing major Medical field force realignments utilizing internal resources or through vendor management.

Call Planning: Works with Field Medical management, vendors, other internal commercial analysis teams, and systems teams to develop and publish optimized call plans to various U.S. Commercial Operations field forces multiple times a year.

Key Responsibilities include:

Responsible for implementing and maintaining the effectiveness of the quality system by:
  • Adheres to all financial policies, including purchase order and compliance processes. Must be up to date on all required certification and compliance programs.
  • Possesses a deep understanding of department level processes and policies. Maintains a broad understanding of departmental business rules, data sets, and business processes and interdependencies across Field Ops departments.
  • Leverages an in-depth knowledge of analysis and/or operations methodologies to identify and implement appropriate approaches to address and solve business problems. Possesses a deep understanding of applications needed to implement the methodologies (e.g., ACCESS, Excel, SPSS).
  • Demonstrates critical thinking as well as analytical and problem-solving skills.
  • Demonstrates strong communication skills resulting in the ability to anticipate customer and business needs and address questions or issues. Demonstrates an ability to communicate complex issues in a simple, yet compelling fashion to a wide range of customer segments.
  • Possesses subject matter expertise. Shares successful strategies, best practices, and lessons learned with functional counterparts (e.g., peers and management).
  • Utilizes understanding of field force structure, issues and strategic direction to partner internally or externally with teams to develop and support sales force tactics.
  • Leverages in-depth knowledge of pharmaceutical industry data and critical thinking skills to resolve business problems more efficiently and effectively.
  • Meets with National Field Directors & Field Directors on a regular basis to understand strategic and tactical issues, review research plans, and negotiate priorities.
  • Designs with direct reports innovative solutions (e.g., work plans) that add value and meet current and future business requirements. Uses comprehensive and complex design methodologies.
  • Analyzes and interprets Field Medical trends and performance relative to internal expectations. These expectations will range from sales force/product execution against internal plans to product performance against key customer segments.
  • Anticipates factors and constraints that may affect timeline, sets project priorities and manages resource needs. Develops mitigation plans as needed.
  • Independently manages projects within specified budget and timeframes.
  • Independently identifies opportunities and implements solutions to lower operating expenses and/or increased productivity.
  • Ensures vendor-assisted projects are managed within budget and timeline and appropriate methodologies are employed.
  • Drives results and recommendations of projects to product teams, sales management and Senior Management in a timely manner. Makes formal presentations to these constituents.
  • Manages all aspects of vendor relationships on a day-to-day basis.

  • BA, BS degree required. BA/BS required.
  • Knowledge of applicable regulations and standards affecting Pharmaceutical Products (e.g. CFR 210/211, cGMP).
  • 6+ years analytical and/or commercial operations experience required preferably in the healthcare industry. Problem-solving orientation; ability to work independently. Experience working with management personnel to solve problems and identify/sell/implement solutions. Must exhibit proficiency commensurate with grade in the following competencies: adaptability, teamwork, initiative, innovation, integrity, analytical, leadership, strategic thinking, drive for results, and communication.
  • A proven track record of success in transforming data into powerful information for management required.
  • Knowledgeable of a variety of PC programs (including, but not limited to Excel, Access, PowerPoint) that can solve various problems. Demonstrated database and project management skills.


  • Master's degree in Business or Science preferred.

Key AbbVie Competencies:

  • Builds strong relationships with peers and cross functionally with partners outside of team to enable higher performance.
  • Learns, fast, grasps the "essence" and can change the course quickly where indicated.
  • Raises the bar and is never satisfied with the status quo.
  • Creates a learning environment, open to suggestions and experimentation for improvement.
  • Embraces the ideas of others, nurtures innovation and manages innovation to reality.