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Associate Director, Patient Experience

Employer
AbbVie
Location
Lake County, IL, US
Start date
Aug 9, 2019

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Discipline
Clinical, Marketing, Market Research/Customer Experience, Market Access, Health Economics & Outcomes Research
Required Education
Bachelors Degree
Position Type
Full time
Hotbed
BioMidwest, Best Places to Work
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Job Details

Key Responsibilities:

  • Drive implementation, future upgrades and consistent adoption of a that combines Patient Journey 2.0 framework, deep dive toolkit and account journey
  • Drive development implementation, future upgrades of the digital Patient Journey & Deep Dives
  • Create innovative approaches for the introduction of real-time insights to continuously build AbbVie's understanding of our stakeholders needs to the changing market dynamics.
  • Ensure that Patient Journey 2.0 framework is integrated into the overall 175 integrated brand planning process from discovery to IFT including deep dive methodology & account journey methodology
  • Ensure a seamless and effective pull through of Patient journey findings to strategic planning and account level execution
  • Ensure that Account level journey methodology is developed and embedded into the IFT playbooks
  • Collaborate with Brand and Commercial Excellence and Brand Teams to ensure that new framework is at the centre of our brand planning process
  • Applying organizational change management techniques to effect change in building capabilities


Experiences Required:

  • Bachelor/Masters degree in Marketing/Medical/HEOR/ Market access/Pharmacy/Nursing/Public Health or Public Affairs
  • Good performance track record in developing frameworks and capabilities
  • Networker that can build effective working relationships with a broad range of cross-functional and international stakeholders
  • Planning, organizing and managing complex projects whilst dealing with conflicting priorities, efficiently and effectively
  • Assimilate complex information to identify trends, obstacles and Commercial opportunities
  • Able communicator with the ability to inspire teams utilizing effective written and oral communication
  • Experience managing innovative programmes in complex legislative environments and with multiple stakeholders

Company

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, and YouTube.

Stock Symbol: ABBV

Stock Exchange: NYSE

Company info
Website
Phone
1-800-255-5162
Location
1 North Waukegan Road
 North Chicago
Illinois
60064
US
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