Commercial MDM Domain Lead

Thousand Oaks, CA, US
Aug 09, 2019
Required Education
High School or equivalent
Position Type
Full time
Amgen's Commercial Information Systems (IS) team is looking for an experienced technologist to lead the Customer, Payer, Product domains of Master Data Management (MDM) service supporting the Global Commercial Organization (GCO). This MDM Squad/Domain lead will report to the MDM Product Owner of GCO IS' Global Commercial Data & Analytics team and will be responsible for leading IS services for the Global MDM business capability for Customer, Payer and Product domains across all regions. This role will collaborate with commercial business partners, IS leads of other MDM squads/domains (Patient, Consent) and IS cross-functional service leads across different regions to define IS strategy and roadmap in support of MDM business strategy and goals. This position will partner with Commercial Data Analytics (Sales, Claims, POA), Value and Access Teams (Payer & Patient Analytics), Global contracts, Trade Operations, Multi-Channel Marketing and Reporting CoE to enable the cross-functional execution of commercial analytics and strategies. This role will also be part of cross functional data governance and operations teams to ensure timely and accurate data for all commercial operations including field support, patient services, compliance, contracting and other services.

This role will frequently interact with Executive leadership of the organization, excellent communication skills are critical. Core responsibilities of this role include:

• Develops and executes the Global Commercial MDM strategy for Customer, Product and Payer domains

• Manage partnership with regional business and IS clients to execute MDM capability and develop multiyear technology roadmap

• Shape Amgen's future IS roadmaps - track and evaluate business and technology trends, connect and foster external networking opportunities to deliver valuable insight from other similar professionals in our industry.

• Lead and implement MDM services for Sales Teams, Patient Support Services, Contract Management, Global Compliance, Multi-Channel Marketing, CRM, Reporting and Analytics

• Develops and oversees ongoing MDM Customer, Payer, Product Master data governance, data quality and operational reviews

• Develops standards and operational procedures for managing operations and issue management

• Collaborates with business teams to ensure timely updates and access to MDM data assets

• Develops automated solutions and processes for data stewards to manage bulk data updates

• Set up data consumption patterns and standards for data consumers to ensure data integrity is maintained when data is consumed through data lake or MDM API interfaces

• Assessment of new/innovative ideas and development of business case with ROI for new service enhancements / technology projects

• Ability of applying AI/ML based solutions to improve data quality, match/merge logic and stewardship processes

• Continuous service improvements by reducing cycle time for delivery of projects and overall run cost of service

Basic Qualifications:

Master's degree and 5 years of IS experience


Bachelor's degree and 8 years of IS experience


Associate's degree and 10 years of IS experience


High school diploma / GED and 12 years of IS experience

Preferred Qualifications

• Experience implementing and managing Informatica MDM or other MDM cloud based solutions

• Strong understanding of software architecture, design patterns, data structures & algorithms

• Experience in AWS, Databricks, Python, Airflow, GIT, MuleSoft and other cloud integration technologies

• 6 or more years of experience delivering IS products through Agile methodologies

• Strong understanding of the legal/regulatory requirements related to managing sensitive PII and compliance data (i.e. HIPAA, GDPR, HITECH, Sunshine Act, etc.).

• Proven experience in mastering of customer, payer and product data in a pharmaceutical manufacturer ecosystem

• Understands MDM's enabler role in effective data integration and all aspects of building a 360⁰ view of customer in an enterprise

• Ability to manage in a highly fluid, interactive, matrix environment and build strong, successful business partnerships

• Demonstrated ability to bring structure to vaguely defined problems, pragmatically approach problem solving, and manage execution

• Demonstrated ability to plan strategically, identify strategic options and trade-offs

• Excellent oral/written communications skills and interpersonal skills

• Extensive experience with patient data and customer support services (Hub, Patient CRM etc.,)

• Experience with data analytics, pharma sales and transactional data, data governance, and stewardship

• Possess qualities such as, strong organizational skills, self-starter, and detail-oriented

• Demonstrated ability to effectively produce business results, while working under time pressures and in a matrix organization

• Vendor management skills

Amgen discovers, develops and delivers innovative human therapeutics. A biotechnology pioneer since

1980, Amgen was one of the first companies to realize the new sciences promise by bringing safe,

effective medicines from lab, to manufacturing plant, to patient.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.