Manager Contingent Workforce

Rensselaer, NY
Aug 05, 2019
Required Education
Masters Degree/MBA
Position Type
Full time
Known for its scientific and operational excellence, Regeneron is a leading science-based biopharmaceutical company that discovers, invents, develops, manufactures, and commercializes medicines for the treatment of serious medical conditions. Regeneron commercializes medicines for eye diseases, high LDL-cholesterol, atopic dermatitis and a rare inflammatory condition and has product candidates in development in other areas of high unmet medical need, including rheumatoid arthritis, asthma, pain, cancer and infectious diseases.

Summary: The Regeneron Non-Employee Management Organization, NEMO, is a centralized team of HR professionals operating the systems and practices which govern our global non-employee (contingent) workforce. The Manager, Contingent Workforce, is an extension of the NEMO leadership team ensuring the delivery of services and adoption of practices across the Industrial Operations and Product Supply organization (IOPS) in Rensselaer NY and Raheen Ireland. The NEMO program is currently deploying an on/offboarding compliance program; with a future state program road map including contingent staffing, sow automation, and e-invoicing. The NEMO IOPS Manager will take on additional scope and responsibility as the program stabilizes and expands.

Level to be determined based on qualifications relevant to the role

Essential Duties and Responsibilities include, but are not limited to, the following:

• A hands-on operational leader accountable for the delivery of NEMO services to the global IOPS organization

• Program scope currently includes on/offboarding compliance services in Rensselaer NY and Raheen Ireland

• Responsible for the management of two Contingent Workforce Coordinators in Rensselaer and one in Raheen

• Provides operational oversight and back-up transactional support to the Contingent Workforce Coordinators

• Directly responsible for the timely resolution of all service escalations and managing high-touch client users

• Regularly monitors service levels and client user experience to ensure the best possible outcomes

• Triages HR matters involving non-employees, partnering with HR Business Partners and the Law Department

• Identifies and cultivates strategic relationships with functional owners and key business leaders

• Proactively drives the adoption of NEMO programs, practices, and policies throughout the IOPS organization

• Communicates with the IOPS leadership team on NEMO related initiatives and program updates

• Aligns and communicates daily with the NEMO leadership team for a globally consistent operating model

• Conducts regular audits of all program activity and implements any required remediation protocols

• Partners with the Associate Director, Contingent Workforce, on program strategy, risk mitigation, and compliance

• Ensures the highest possible standards of compliance and service delivery at all times

• Works regularly in the Beeline VMS software for workflow transactions, reporting, and audit activity

• Maintains all NEMO IOPS SOPs, training documents, and related program material

• Collaborates on the development and delivery of NEMO trainings to internal and external end-users

• Works under the direction of the NEMO program owner on strategic initiates, new policies, and practices

• Provides direct support of all program expansions and system enhancements

• Maintains working knowledge of US and EU employment law for non-employee matters

Knowledge, Skills and Abilities:

• Able to navigate a large organization to build key relationships and allies

• Able to learn new systems quickly and understand a broad Technology Ecosystem

• Able to communicate with all levels in the organization

• Leadership, organization, and stakeholder management skills

• Must possess critical thinking and problem-solving skills

• Understands proper escalation pathways and triggers

Education and Experience:

• Requires a minimum of 8 years managing Contingent Workforce Programs with leading MSPs/VOPs, specifically in a professional services environment

• Proficient with one or more VMS tools (e.g. Beeline, IQN, WAND, Fieldglass, etc.)

• Proven operations and staff management experience with a track record of growth

• Strong working knowledge of FLSA and EEOC laws (ADA, ACRA, etc.)

• Prior experience triaging employee relations issues and initiating case management

• Advanced MS Office (Word, Excel, PowerPoint) for reporting and presentations

• Prior experience in a life sciences industry is desired

This is an opportunity to join our select team that is already leading the way in the Pharmaceutical/Biotech industry. Apply today and learn more about Regeneron's unwavering commitment to combining good science & good business.

To all agencies: Please, no phone calls or emails to any employee of Regeneron about this opening. All resumes submitted by search firms/employment agencies to any employee at Regeneron via-email, the internet or in any form and/or method will be deemed the sole property of Regeneron, unless such search firms/employment agencies were engaged by Regeneron for this position and a valid agreement with Regeneron is in place. In the event a candidate who was submitted outside of the Regeneron agency engagement process is hired, no fee or payment of any kind will be paid.

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.