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Sr Associate Human Resources- ServiceNow Administrator

Employer
Amgen
Location
Tampa, FL, US
Start date
Jul 22, 2019

View more

Discipline
Administration, Human Resources/Recruiting
Required Education
Bachelors Degree
Position Type
Full time
Hotbed
Best Places to Work

Job Details

Amgen is seeking a Senior Associate of Human Resources who will work in our Employee Services group. The individual in this role will report to the Human Resource Operations Manager and will work out of Amgen's Capability Center in Tampa, FL.

At Amgen, our mission is simple: to serve patients. Our new Tampa Capability Center provides essential services that allow us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a significant impact at one of the world's leading biotechnology companies. The Senior Associate of Human Resources will provide operational support to the service center team and HR operations manager. Additionally, the you will work with highly confidential information of all staff at all levels within the organization.

IN THIS ROLE, YOU WILL:
- Engage as a ServiceNow administrator for administrative tasks to assist with efficient ways to improve the case management tool and partner with our information systems partners to push more complex updates into the tool.

- Maintain ServiceNow documentation and coordination of testing activities.

- Champion and maintain the ServiceNow Knowledgebase to ensure quality, usability and continuous improvement.

- Deliver and analyze important and relevant HR Connect metrics (CISCO, ServiceNow, QA) to ensure the highest level of service and quality.

- Prepare and present findings and provide insights via the metrics through past, present and future behaviors.

- Assist with the management of workforce and staffing needs - scheduling, PTO, etc.

- Assist with other related projects as needed in support of tasks shown above.

BASIC QUALIFICATIONS:
Master's degree

OR
Bachelor's degree and 2 years of HR shared services experience

OR
Associates degree and 6 years of HR shared services experience

OR
High school diploma / GED and 8 years of HR shared services experience

PREFERRED QUALIFICATIONS:
- Experience with metrics and reporting activities within a service center environment.

- 2+ years' experience in an HR service center environment

- Effective analytical thinking and attention to detail

- Strong working knowledge of Microsoft Suite, ServiceNow, CISCO and operational dashboards

- Ability to effectively prioritize work in a fast-paced environment to meet deadlines

- Experience in delivering data and results to management

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering creative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

The invaluable contributions of our talented Tampa team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Company

We are all different, yet we have this in common: our mission to serve patients. This sense of shared purpose is key to our becoming one of the world’s leading biotechnology companies. It guides us as we continue to launch new medicines and reach millions of patients worldwide.

We live the mission.

We win together.

We thrive on continual challenge.

Our team of 22,000+ scientists and professionals worldwide bring distinct perspectives and experiences to all we do. We leverage our global talent to achieve together—to research, manufacture and deliver ever-better products and greater depth to our mission.

At Amgen, there is a strong correlation between our high level of diversity and performance. Because addressing issues with a wider range of perspectives and approaches leads to more creative problem-solving. Together, we’re transforming the promise of science and biotechnology into therapies that have the power to restore health.

Connect with us to explore how you can Win, Live, and Thrive at Amgen.

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Company info
Website
Phone
805-447-1000
Location
Corporate Headquarters
One Amgen Center Drive
Thousand Oaks
California
91320-1799
United States

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